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ChrisG777

Explorer | Level 3

2 years ago

Cannot open password protected file on Mac; fingerprint works but not password

Dropbox Staff

2 years ago

Thanks Chris, were you actually the person that created and password protected this file?

The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

If someone else sent it to you, I would recommend reaching out to them.

ChrisG777

Explorer | Level 3

2 years ago

Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.

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It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...","body@stringLength":"1046","rawBody":"

I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is correct because I log out and in again to test it. My caps lock is not on. I open the KeychainAccess app, find the file in question, click 'info', and select the 'show password' check box. It asks me for a password. I enter my Mac login password. It then asks me for a password again. I enter my Mac login password again. It then shows nothing in the password field - it is just blank. I need the password because I want to access the (Dropbox stored) file from my phone and my phone asks for the password. It seems the fingerprint mechanism knows the password, but I cannot get it to tell me what it is.

I submitted this question to the Apple Mac forum. The reply was to contact DropBox support. So now i am not sure whether it is needing a DropBox password or a Mac one. I have tried both and neither work.

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I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.","body@stringLength":"219","rawBody":"Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password 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Thanks Chris, were you actually the person that created and password protected this file?

The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

If someone else sent it to you, I would recommend reaching out to them.

","body@stringLength":"301","rawBody":"

Thanks Chris, were you actually the person that created and password protected this file?

The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

If someone else sent it to you, I would recommend reaching out to them.

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