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ChrisG777's avatar
ChrisG777
Explorer | Level 3
2 years ago

Cannot open password protected file on Mac; fingerprint works but not password

I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...
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ChrisG777's avatar
ChrisG777
Explorer | Level 3

I closed the Dropbox app. Tried to open the file on my Mac. Opted to use password and not fingerprint.  I got 'incorrect password' with both my Mac login password and my Dropbox password. I then did the same process but elected to use my fingerprint and the file opened ok.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks Chris, were you actually the person that created and password protected this file?

 

The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

 

If someone else sent it to you, I would recommend reaching out to them.

  • ChrisG777's avatar
    ChrisG777
    Explorer | Level 3
    2 years ago
    Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.

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