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ChrisG777's avatar
ChrisG777
Explorer | Level 3
2 years ago

Cannot open password protected file on Mac; fingerprint works but not password

I have a password-protected file on my Mac (Ventura 13.4). It is in DropBox. My fingerprint will open it but my password will not. The password I am trying is my Mac login password. I am sure it is c...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ChrisG777, thanks for joining our Community!

 

If this is a file that is password protected through your computer's OS, a Dropbox password is definitely not what you need.

 

If you close the Dropbox app, do you see the same behavior?

 

Let me know what you find.

ChrisG777's avatar
ChrisG777
Explorer | Level 3
2 years ago

I closed the Dropbox app. Tried to open the file on my Mac. Opted to use password and not fingerprint.  I got 'incorrect password' with both my Mac login password and my Dropbox password. I then did the same process but elected to use my fingerprint and the file opened ok.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks Chris, were you actually the person that created and password protected this file?

     

    The password could be anything, it doesn't have to be related to your Mac or your Dropbox.

     

    If someone else sent it to you, I would recommend reaching out to them.

    • ChrisG777's avatar
      ChrisG777
      Explorer | Level 3
      2 years ago
      Yes I created the password. I’m pretty sure it’s a Mac password, not Dropbox. But the Mac password app shows it as blank. And I’ve tried a blank password (just pressing enter) and that gets an invalid password response.

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