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shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Cannot access password protected file

I have an Excel file that is password protected. When I log in to the account from the computer and try to open the file, I click on it but there is no option or access to type the password to open t...
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  • shlomi17's avatar
    shlomi17
    5 years ago

    Mark 

    Thanks a lot!

    Although I searched well - I did not find the button  'Open in Desktop App'...

    I would love to know what the link to find this button is - for the future.

    Any way, I clicked on the "Download" button and it did open the panel for me to enter my password for the file.
    Thank you very much for your help!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi shlomi17, let's see what we can find on this together. 

 

Just to make sure that I have a better visual understanding of your concern, could you send me a screenshot (without any personal information) of what you're seeing? 

 

Looking forward to hearing back from you!

shlomi17's avatar
shlomi17
Helpful | Level 5
5 years ago

Dear Lusil,

 

Thanks for answering.

 

Attached is a link to the page I see, immediately after I click the "Open" button of the encrypted Excel file. As mentioned, I have no option to type in my password and open the file I encrypted. I would be very grateful if you could help me!

 

Thanks in advance

 

https://www.dropbox.com/scl/fi/k1gil2mw5tqquqvgu19od/.xls?cloud_editor=excel&dl=0&rlkey=qymnlylqsc7oydezjxla4ndsj

 
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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 years ago

    Thats a restriction of Office online itself, not Dropbox. 

     

    You will need to open the file in Excel on a computer as the error says rather than via the web.

    • shlomi17's avatar
      shlomi17
      Helpful | Level 5
      5 years ago

      Mark 

      Thank you Mark.

      Can you be more specific?
      What does it mean to open Excel from your computer?
      When I click on the Excel file on the Dropbox site - I get the error message.
      Can you explain exactly what I need to do to open the encrypted file from the site itself?

       

      Thank you!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        5 years ago

        Tap the button that says 'Open in Desktop App' and that will open it on your machine if Dropbox is installed.

         

        If not go to the Dropbox page where the file is, dont click on the name of the file but the 'bar' next to it. Then click on 'Download' 

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