You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Annie P's avatar
Annie P
Helpful | Level 5
2 years ago

Can not open Microsoft file on Dropbox Mobile App

Dropbox App (IOS) would crash if I opened Word Document. Error - Message  
Error Messages
Mobile
Preview
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Annie P, thanks for bringing this to our attention.

 

Can you please let us know the version of your device's OS and the version of the Dropbox app and the Word app installed there as well?

 

Have you tried clearing the app's cache at all since you first got this error?

 

Any additional information is more than welcome!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!