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Forum Discussion
BizStandard: Doc opened via link, no longer giving Open Button option for editing (as in Word etc )
Hoping to gain insight on a strange problem that just recently cropped up in my Business Dropbox, in condition of internal colleagues sending the direct file link to me by email to documen in common ...
Hi everyone,
We were able to identify an issue that was causing the inconsistent behavior with the "Open In" button. This should now be resolved but please let us know if you continue to see this issue. Thank you for bringing this to our attention and apologies for the inconvenience this has caused.
michal_j Are you still seeing the issue where you see "This item was deleted" message on any other share links?
Megan
Dropbox Staff
Dropbox StaffHi WFellows, let's jump right into this!
First thing I want to ask is, if this happens with all the Microsoft files they send you, or some specific ones?
Do you use the same browser in both instances? If for example you open your name on a different browser, and click the link there, do you notice the same behavior?
Keep me posted, and we'll take it from there!
Thanks - it seems to be happening generally. PPTs, Word etc. - although previoiusly worked
Just checked by taking a link and using EDGE instead of Chrome with same company dropbox, and exactly the same behaviour, copy pasting the direc linkn from email I get the document in web view fine but no Open button. Clicking on the Copy Link and then pasting said link into a new tab in the same browers, bingo get the Open button.
I should add that in Dropbox web, the files also give the Open option so this seems to be uniquely an issue of opening from the link - and quite recent one as previously all functioned perfectly as expected.
I will try with my office computer (with nearly identical software install etc) to test if that one is having the same issue
I have an issue where sometimes PDF files can be opened in a browser directly from a Dropbox link as such:
vs. this:
I'm not sure why sometimes I get the option where the file sometimes gives the option of "Open In" while other times I have to "Save as..." and download the file. I thought it could have been that when you create a sharable link there's the view vs. edit link, but it seems like for PDF Portfolios there is no edit option. Has anyone run into this before, knows why thi sis the cae, or knows of a solution. A couple of months ago, we always had the option of opening the file, but recently (last month maybe) it works sometimes and sometimes it doesn't.
