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Forum Discussion

adj7388's avatar
adj7388
Explorer | Level 3
2 years ago

Backups do not display on website.

I cannot display my backups on the website. The URL that is not working:

https://www.dropbox.com/backup/all?_tk=web_left_nav_bar

See screenshot below. That is what I see at the above URL.

 

Here's what I have tried:

  1. Three browsers: Chrome, Firefox, Edge. This fails on all three.
  2. Signed out and signed back in.
  3. Cleared cache and cookies for all *.dropbox.com
  4. Tried at different times of the day (this has not been working for about 12 hours)

Note: Choosing "View backed up files" from the desktop app works fine to display the files from a backup. I just cannot list the backups and display the files on the website.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey adj7388, I'd be happy to help! 

     

    Out of curiosity: do you try to follow the link directly, or do you click the waffle icon -top left- in order to access your Backups?  

     

    Let me know more!

    • adj7388's avatar
      adj7388
      Explorer | Level 3

      Using the waffle icon in the upper left.

       

      By the way, I forgot to mention: I recently upgraded from Windows 10 to Windows 11. Not sure why that would matter, but thought I would mention it.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi adj7388, and I am assuming you also get the same results when you try to access the link directly?

  • draglist's avatar
    draglist
    New member | Level 1

    I am having a similar issue, if not the same one. My dropbox main web screen does not show me my Backups anywhere. To get to them, I need to search for 'PC' which then brings me to the separate Dropbox backups page. I should be able to get to all my Dropbox features from one location on the web. It should appear in the left hand navigation column at a minimum.