You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

hw213nw's avatar
hw213nw
New member | Level 1
2 months ago

Audio files are compressed/downgraded in quality when exported to iMessage.

I've noticed an issue with exporting/sharing audio files over the last few months, from Dropbox into iMessage.  I often share audio files for work, and I go into the app, click share, then expo...
Export
iOS
Mobile
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi hw213nw, let's jump right into this!

Does this only happen when with your exported audio files or with other file types too? 

Would you mind clarifying your device's OS, along with the Dropbox version that you're using on your end? 

Keep me posted, and we'll take it from there!

  • hw213nw's avatar
    hw213nw
    New member | Level 1
    2 months ago

    Hi, thanks for addressing this. It's been a real pain the last while.

    Dropbox iOS v 404.2.2

    iPhone iOS 18.2 (iPhone 15 Pro)

    It seems to also be doing this when I export (as a copy) video files (cut a 20mb down to 10mb). ZIP are preserved.

    My messages settings should be fine, I have it selected to show images in high quality, etc. 

    Thanks again

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey hw213nw, just as a test, if you choose the "save to device" option instead, and then play the audio file locally on the device, what do you see?

      • hw213nw's avatar
        hw213nw
        New member | Level 1
        2 months ago

        Hi looks like it saves to iPhone Files and plays normally with no degradation

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!