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barredespace's avatar
barredespace
Helpful | Level 5
7 months ago

Adobe Acrobat and Adobe Reader fail at opening online pdf files

Hello,

 

Some context

Using DropBox on MacOS 12.7.4 with FileProvider, beta version v198.3.7526. New files default to online.
I had to reinstall DropBox recently and most of my files are now online.

 

My problem

The only way for me to open online PDF files with either Adobe Acrobat or Adobe Reader is to double-click them in the finder.

- If I use Files>Open  or Recent files from within Acrobat to open an online file, it won't open and I see no error message, Acrobat just sits there if it was already launched or opens to the recent files list,

- If I use any other mean : LaunchBar (an application launcher) or ForkLift (a file manager), Acrobat starts but fails silently at opening the file.

 

What I tried

- I repaired hard-link

- I repaired authorizations

 

Thanks for any idea.

 

 

 

 

  • Well, just after I posted this, I just tried to uninstall, reboot and reinstall and taadaaa! It works now.

  • barredespace's avatar
    barredespace
    Helpful | Level 5

    Well, just after I posted this, I just tried to uninstall, reboot and reinstall and taadaaa! It works now.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey barredespace, thanks for reaching out to us.

       

      And thanks for keeping us updated on your issue!

       

      I'm glad to see it was resolved and if you need anything else, let us know.

       

      Have a great weekend!

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