You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
"restricted content" errors, except not copyrighted?
Hey there; I am making API requests to sync my dropbox to my freenas server using rclone / pull / sync. it keeps failing for "restricted content". However if you look at the files that are failing i...
Awesome Greg, thanks for giving it ia kick. I looked to see if there was a different developer support link before I sent that ticket, because I've worked in support before and I know that you can't arm everyone on the front line with the wierd corner case solutions.
Let me know if I need to do anything to make it go, otherwise I will standby for contact from support.
Hi Greg;
Thanks for the response. Before I posted here, I did in fact open ticket #9016899 with support, and they basically told me that I was out of luck, and that I should post here in the forums. The full text of my back and forth with Iris in support is copied below.
For the record, before I submitted that ticket OR posted here, I read a dozen forum posts about problems with the "restricted content" and saw many of your responses saying "this is fixed"! So I wasn't toally despondent when Iris from Support said she couldn't help me, because I was hoping that you would see this and set me straight.
I was totally pumped when I saw that you had actually responded to myforum post, but then a few minutes later totally sad when I saw that you sent me back to support.
Please, I have been a dropbox for business subscriber for YEARS, this is literally only my second ever support request, could I please get some help?
MS
##- Please type your reply above this line -##
Ticket #9016899: TEAMS: "restricted content" errors, except probably not. |
You can add a response by replying to this email. Please be sure to reply with the same email address that you used to originally contact us.
Hi Michael,
OK, well this is really disappointing. I pay for dropbox for business when many other options are available, because I have always had excellent service in the few times, over many years, when I had an important questions.
However, this time, your response took over 48 hours, and basically added no value. To make it clearer, let me go ahead and answer your questions: · Please describe the issue you’re experiencing in as much detail as possible. As I said in my original email, I am making API requests to sync my dropbox to my freenas server using rclone / pull / sync. it keeps failing for "restricted content". However if you look at the files that are failing it seems highly unlikely they are restricted. mostly minecraft world files that we created... here's a list below. I ran the bad file checker but it didn't see any of these files. · Could you please send a screenshot of the issue (including any error messages)? As I said in my original email, See long list of very specific errors attached. · Could you also tell me the name of the computer you’re using? As I said in my original email, “API sync requests to "stark freenas test" app” If you need additional information to actually solve my problem, please ask a question that requires information not previously provided. Otherwise, may I suggest that you escalate this to someone who has information about API calls, your copyright protection engine and its shortcomings, and who can help me solve this problem? May I suggest that this is escalated to someone who understands my problem? Perhaps from the developer support group, as they understand the API, and your copyright protection rules? I am a longtime customer and this is a real problem on your side. Please have someone responds who can actually help me, as opposed to the next level of canned response. MS
Hi Michael, · Please describe the issue you’re experiencing in as much detail as possible. · Could you please send a screenshot of the issue (including any error messages)? · Could you also tell me the name of the computer you’re using? You can see a list of connected computers on your Security page here:
1. Log in to https://www.dropbox.com. 2. Click on your name in the upper right-hand corner of the screen. 3. Click Settings in the menu that appears. 4. Click the Security tab.
Hey there; I am making API requests to sync my dropbox to my freenas server using rclone / pull / sync. it keeps failing for "restricted content". However if you look at the files that are failing it seems highly unlikely they are restricted. mostly minecraft world files that we created... here's a list below. I ran the bad file checker but it didn't see any of these files. Please help, this sync is worthless if it keeps throwing these errors. 2019/03/15 17:01:38 ERROR : To Evaluate/to archive/minecraft worlds/BTeam_Server/EvilSurvival/DIM-1/forcedchunks.dat: Failed to copy: failed to open source object: path/restricted_content/ Device: API sync requests to "stark freenas test" app Shared Folder: other Affected shared folder users: all |
Greg-DB
Dropbox Staff
Dropbox StaffI'm sorry to hear about your trouble in the support ticket. In some simple cases in the past I have been able to get the issue rectified directly, but I cannot always do so.
Anyway, it looks like the support agent on your ticket was confused. I'll re-open it and redirect it to the right people.
Awesome Greg, thanks for giving it ia kick. I looked to see if there was a different developer support link before I sent that ticket, because I've worked in support before and I know that you can't arm everyone on the front line with the wierd corner case solutions.
Let me know if I need to do anything to make it go, otherwise I will standby for contact from support.
Hey Greg; Thanks for putting this through to Support. They got back to me quickly.
I sent them the Dropbox links for a handful of the offenders and they were able to immediately fix it. Interesting little thing, I had to use the windows client right-click menu to get the dropbox links for them -- the website would generate links for those specific files. I am guessing it was the same problem that hung up the API.
Anyway, all is well and I appreciate everyone's help!
MS
About Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.
