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Forum Discussion
/files/save_url has high rate of failure
Hi, I am currently testing using the /files/save_url API endpoint and am experiencing a high rate of failure. I am testing using a set of 6 small image files stored in S3-compatible storage environme...
Greg-DB
Dropbox Staff
Dropbox StaffThanks for the report! It looks like this is hitting an internal constraint. We'll look into what we may be able do about that. In the meantime, to work around this, you may want to add an automatic retry or two (i.e., starting at save_url again for the relevant URL) when this occurs.
Greg-DB wrote:Thanks for the report! It looks like this is hitting an internal constraint. We'll look into what we may be able do about that. In the meantime, to work around this, you may want to add an automatic retry or two (i.e., starting at save_url again for the relevant URL) when this occurs.
Thanks for the response. Unfortunately, our intended use case for our Dropbox API implementation would result in us transferring a greater amount than 6 files at once, so automatic retries would not really be viable at the current rate of failure. Are you able to provide any information on what this internal constraint is? If so, we may be able to work around it.
- Greg-DB
I don't have much more specific information to share, but it does seem that it may be related to issuing multiple jobs at or around the same time, likely resulting in the same sort of lock contention discussed here.
I'll also pass this along as a feature request for a batch version of this call to better support use cases where you need to submit many of these, but I can't promise if or when that might be implemented.
Documentation says 15 minutes to upload using save_url and here, you said that is 5 minutes. The doc was update and we can trust it? Or it's really 5 minutes?
Thanks
- Greg-DB
julio_diniz_perdigao The documentation for /2/files/save_url is correct; the limit was changed from 5 minutes to 15 minutes in 2023.
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