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Forum Discussion

A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

Internal server error 500 when attempting to restore files

I deleted a handful of files and am trying to restore them, but about 1/3 of them give an internal server error when attempting to do so.  Below is the request ID and below that is the code being use...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff

Thanks for the report. We'll look into it.

For reference, are you able to restore these same files (that give this 500 on the API) via the web site? Note that you can only restore deleted files for a limited amount of time after deleting them. The length of time depends on what plan you have.

A S.13's avatar
A S.13
Explorer | Level 4
6 years ago

No, there are no files found at all in my /Weber directory.

  • A S.13's avatar
    A S.13
    Explorer | Level 4
    6 years ago

    Correction:  If I specify myself in the 'Deleted By' folder, it DOES find the files.  I'm going to attempt to restore them via that method, but I would still like to know the reason for the 500 errors so I can avoid them in the future.

    I love Dropbox's API, but I'd truly like it to be consistent and reliable.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thank you for checking that!

      • A S.13's avatar
        A S.13
        Explorer | Level 4
        6 years ago

        Restoring via the web site has restored 26 GB worth of data, but I had about 3 times that much.  Still going to attempt to restore via the API

         

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