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Forum Discussion
Error:Locked templates can only be used via the API when using test_mode=1 Endpoint: signature_reque
Not able to use certain templates on salesforce. Locked templates can only be used via the API when using test_mode=1 Endpoint: signature_request/create_embedded_with_template
Thank you for your response. I did archive and delete several templates leaving me with just the 5 I use, and yet still I am getting the "locked" error from above on the newer templates that I had created. Should I try and delete and recreate this template? Please advise.
iNeil
Dropbox Engineer
Dropbox EngineerHello kurkatteamtools,
Thanks for getting back to us with this information. When your template quota opens up on your account, the templates will be automatically unlocked according to the date the templates were first created. That said, please open a Dropbox Sign API ticket with the following details so we can check on this specifically for you:
- the account email address related to your templates.
- the full text of any error or unexpected output.
- the template_ids that are currently locked on your account.
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