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Forum Discussion
Dropbox API 409 "not_allowed" error on get_temporary_link
Hi, I’m using the Dropbox API to list all files in a shared folder and generate downloadable links for them. This was working fine yesterday, but today I’m getting a 409 error (not_allowed) only on t...
Thank you for the response and the link, but I’m still unsure how to resolve this issue. I've thoroughly reviewed my account and folder settings, but I can’t find any restrictions or settings that would explain why this error is occurring.
What I find particularly confusing is that the API calls were working fine yesterday, and now, without any changes on my end (even for files in my personal account not in a shared folder), I’m seeing this not_allowed error.
Could you please clarify:
Where can I check or modify settings that might be restricting the ability to generate temporary links?
Why would this issue suddenly occur when no settings or permissions were changed on my side?
Any specific guidance on what settings or configurations I should adjust would be greatly appreciated.
Greg-DB
Dropbox Staff
Dropbox StaffI suggest contacting support to check on the state of your account, to see if/why your account's links are currently banned.
Funny you mention that—I tried upgrading my account today to resolve this issue, but now I can't access the plan/billing section of my settings, and I'm also told I can't contact support because of my plan status, even though I upgraded. I believe there was a glitch, as I was on a Standard trial and attempted to upgrade to a Professional account. Can you please help me with this?
- Greg-DB
If you're currently unable to use the standard support page, use this API support form and reference this forum thread; we'll redirect your ticket accordingly.
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