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'Invalid password' error when opening password-protected files
I have many files that are password protected. I have had them for years and have never had trouble accessing them. My password is stored in a password vault, and I have never touched or changed it. Now, every file I try to open says "invalid password," even though I'm copying it from my password vault. This happens on my phone, my Dropbox app on my Mac, and in Dropbox.com in the Safari browser. How can I access my files!!??
Solved
RoniSue
2 days ago Place View, download, and export
66Views
0likes
5Comments
Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads: Can anyone help? I've restarted my computer and installed any updates. Many thanks.
Vetsiplops
8 days ago Place View, download, and export
340Views
0likes
22Comments
I can't see the full name of my files, even though there's enough space.
Why is the Name column width so small? Even not very long names become unreadable. There's so much space to use from the other columns, which don't really need that much anyway. I have to click each file individually to figure out the full name...
cufa
8 days ago Place View, download, and export
32Views
0likes
3Comments
".docx files are supported but something went wrong." error on various browsers
Hello am having the problem ".docx files are supported but something went wrong." I tried the various following suggestions listed by others, but problem not resolved, please help, thanks I cleared the cache I tried different browsers I changed indenting
User in Europe
8 days ago Place View, download, and export
31Views
0likes
1Comment
Why are my Dropbox Transfers showing as viewed?
This should be a simple solution but hard to find an aswer, here is my scenario: I send a test file "mskeys.txt", I put in my email address which is my companys email. I do not send this file to anyone, I do not share this file to any one. Here is my question, why is it that it reads 16 views, and 2 dowloads? I also tested this scenario with someone else and they had the same results, on a diffrent account, diffrent PC, diffrent email..whos viewing my file and who is dowloading my files?
xitronix
13 days ago Place View, download, and export
966Views
0likes
6Comments
Folders keep opening by themselves on the web browser on my computer
By end of the day its around 6 of them. Notifications turned off
FixIS
13 days ago Place View, download, and export
66Views
0likes
9Comments
I need help recovering files deleted more than a year and a half ago
i wanna recover some private photos and videos which i deleted a while ago but now need to back for my legal proceedings. I deleted those files almost a year and half ago ,not sure about the time. So i wanna recover all the photos and videos i have deleted from my dropbox over the course of 2-3 years just to be safe . How do i do that please help me
moiz6649
15 days ago Place Delete, edit, and organize
22Views
0likes
1Comment
Search in a folder showing results from other folders
I'm trying to search for a specific file type in one of my online folders so that I can move them all to another folder. When I select the source folder and the wildcard in the search box, the results are showing files in different folders. How can I limit the search to only the folder I've selected?
hajami9
15 days ago Place Delete, edit, and organize
154Views
0likes
5Comments
We don't see creation/modification dates for our folders.
Explanation: Why dont we see dates on Folders, this is kinda destroys propper workflow. When i compare files, i need to make sure im using last ones. We can compare this properly offlone. The folder dont show any meta data for modified or created. This issue is visible when online as well in mobile app. Perhaps it's another limitation off free plan? User's follow-up
Rombout V.
20 days ago Place View, download, and export
36Views
0likes
4Comments
Can I get the actual creation date of the file, and not just the upload date?
I am not understanding how I can find out details on when a file was created. For example I have uploaded 714 PDF files today to a Folder PDF_11_10. When I look at the folder ALL the files show a modified date of today. Is there a way to get the actual creation date of each file and NOT just upload date. I have followed the instructions for 'file info' on Metadata but no luck. I would appreciate any solutions. Running on WIN11 with Dropbox PRO. Thanks, Vic
Solved
vicw
20 days ago Place View, download, and export
526Views
1like
12Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"430","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:822098":{"__typename":"Conversation","id":"conversation:822098","topic":{"__typename":"ForumTopicMessage","uid":822098},"lastPostingActivityTime":"2025-04-15T15:17:10.136-07:00","solved":false},"User:user:1902560":{"__typename":"User","uid":1902560,"login":"Vetsiplops","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1902560"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2","title":"Screen Shot 2025-02-13 at 1.49.11 pm.png","associationType":"BODY","width":1259,"height":802,"altText":""},"ForumTopicMessage:message:822098":{"__typename":"ForumTopicMessage","subject":"Page isn't loading when opening a file in \"Excel for the web\" on Safari","conversation":{"__ref":"Conversation:conversation:822098"},"id":"message:822098","revisionNum":2,"uid":822098,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1902560"},"metrics":{"__typename":"MessageMetrics","views":340},"postTime":"2025-02-12T19:07:14.550-08:00","lastPublishTime":"2025-02-12T22:35:18.252-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads: \n \n Can anyone help? I've restarted my computer and installed any updates. Many thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"620","kudosSumWeight":0,"repliesCount":22,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830417":{"__typename":"Conversation","id":"conversation:830417","topic":{"__typename":"ForumTopicMessage","uid":830417},"lastPostingActivityTime":"2025-04-15T09:20:05.664-07:00","solved":false},"User:user:1911225":{"__typename":"User","uid":1911225,"login":"cufa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1911225"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2","title":"imagen.png","associationType":"BODY","width":1268,"height":630,"altText":null},"ForumTopicMessage:message:830417":{"__typename":"ForumTopicMessage","subject":"I can't see the full name of my files, even though there's enough space.","conversation":{"__ref":"Conversation:conversation:830417"},"id":"message:830417","revisionNum":2,"uid":830417,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1911225"},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-04-15T07:00:51.816-07:00","lastPublishTime":"2025-04-15T07:33:54.775-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Why is the Name column width so small? Even not very long names become unreadable. There's so much space to use from the other columns, which don't really need that much anyway. \n I have to click each file individually to figure out the full name... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"263","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830413":{"__typename":"Conversation","id":"conversation:830413","topic":{"__typename":"ForumTopicMessage","uid":830413},"lastPostingActivityTime":"2025-04-15T07:50:26.077-07:00","solved":false},"User:user:1911221":{"__typename":"User","uid":1911221,"login":"User in Europe","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1911221"},"ForumTopicMessage:message:830413":{"__typename":"ForumTopicMessage","subject":"\".docx files are supported but something went wrong.\" error on various browsers","conversation":{"__ref":"Conversation:conversation:830413"},"id":"message:830413","revisionNum":3,"uid":830413,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1911221"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-04-15T06:41:14.805-07:00","lastPublishTime":"2025-04-15T07:39:38.064-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello \n am having the problem \n \".docx files are supported but something went wrong.\" I tried the various following suggestions listed by others, but problem not resolved, please help, thanks \n I cleared the cache \n I tried different browsers \n I changed indenting ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"278","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:708855":{"__typename":"Conversation","id":"conversation:708855","topic":{"__typename":"ForumTopicMessage","uid":708855},"lastPostingActivityTime":"2025-04-10T11:29:17.394-07:00","solved":false},"User:user:1738732":{"__typename":"User","uid":1738732,"login":"xitronix","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1738732"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg4NTUtNDAxMDdpNkFFRTI1NDk3MDQ0ODVDOQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg4NTUtNDAxMDdpNkFFRTI1NDk3MDQ0ODVDOQ?revision=2","title":"Screenshot 2023-08-24 094403.png","associationType":"BODY","width":1618,"height":296,"altText":null},"ForumTopicMessage:message:708855":{"__typename":"ForumTopicMessage","subject":"Why are my Dropbox Transfers showing as viewed?","conversation":{"__ref":"Conversation:conversation:708855"},"id":"message:708855","revisionNum":2,"uid":708855,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1738732"},"metrics":{"__typename":"MessageMetrics","views":966},"postTime":"2023-08-24T06:51:03.349-07:00","lastPublishTime":"2023-08-24T07:30:02.859-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This should be a simple solution but hard to find an aswer, here is my scenario: I send a test file \"mskeys.txt\", I put in my email address which is my companys email. I do not send this file to anyone, I do not share this file to any one. Here is my question, why is it that it reads 16 views, and 2 dowloads? I also tested this scenario with someone else and they had the same results, on a diffrent account, diffrent PC, diffrent email..whos viewing my file and who is dowloading my files? 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I deleted those files almost a year and half ago ,not sure about the time. So i wanna recover all the photos and videos i have deleted from my dropbox over the course of 2-3 years just to be safe . How do i do that please help me ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"353","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:794809":{"__typename":"Conversation","id":"conversation:794809","topic":{"__typename":"ForumTopicMessage","uid":794809},"lastPostingActivityTime":"2025-04-08T05:10:52.436-07:00","solved":false},"User:user:1872453":{"__typename":"User","uid":1872453,"login":"hajami9","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1872453"},"ForumTopicMessage:message:794809":{"__typename":"ForumTopicMessage","subject":"Search in a folder showing results from other folders","conversation":{"__ref":"Conversation:conversation:794809"},"id":"message:794809","revisionNum":1,"uid":794809,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1872453"},"metrics":{"__typename":"MessageMetrics","views":154},"postTime":"2024-09-15T20:24:34.910-07:00","lastPublishTime":"2024-09-15T20:24:34.910-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm trying to search for a specific file type in one of my online folders so that I can move them all to another folder. When I select the source folder and the wildcard in the search box, the results are showing files in different folders. How can I limit the search to only the folder I've selected? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"305","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828826":{"__typename":"Conversation","id":"conversation:828826","topic":{"__typename":"ForumTopicMessage","uid":828826},"lastPostingActivityTime":"2025-04-03T11:20:58.226-07:00","solved":false},"User:user:31474":{"__typename":"User","uid":31474,"login":"Rombout V.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:31474"},"ForumTopicMessage:message:828826":{"__typename":"ForumTopicMessage","subject":"We don't see creation/modification dates for our folders.","conversation":{"__ref":"Conversation:conversation:828826"},"id":"message:828826","revisionNum":2,"uid":828826,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:31474"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-04-02T07:30:11.564-07:00","lastPublishTime":"2025-04-02T11:45:20.883-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Explanation: Why dont we see dates on Folders, this is kinda destroys propper workflow. When i compare files, i need to make sure im using last ones. We can compare this properly offlone. The folder dont show any meta data for modified or created. \n This issue is visible when online as well in mobile app. \n Perhaps it's another limitation off free plan? \n \n User's follow-up ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"385","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:800270":{"__typename":"Conversation","id":"conversation:800270","topic":{"__typename":"ForumTopicMessage","uid":800270},"lastPostingActivityTime":"2025-04-03T11:10:25.669-07:00","solved":true},"User:user:602233":{"__typename":"User","uid":602233,"login":"vicw","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:602233"},"ForumTopicMessage:message:800270":{"__typename":"ForumTopicMessage","subject":"Can I get the actual creation date of the file, and not just the upload date?","conversation":{"__ref":"Conversation:conversation:800270"},"id":"message:800270","revisionNum":2,"uid":800270,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:602233"},"metrics":{"__typename":"MessageMetrics","views":526},"postTime":"2024-10-10T17:49:12.665-07:00","lastPublishTime":"2024-10-10T22:57:14.305-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am not understanding how I can find out details on when a file was created. For example I have uploaded 714 PDF files today to a Folder PDF_11_10. When I look at the folder ALL the files show a modified date of today. Is there a way to get the actual creation date of each file and NOT just upload date. I have followed the instructions for 'file info' on Metadata but no luck. I would appreciate any solutions. Running on WIN11 with Dropbox PRO. Thanks, \n \n Vic ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"494","kudosSumWeight":1,"repliesCount":12,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039679000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and organize","101001014":"Create, upload, and 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