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(10)Looking for answers.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1545","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830873":{"__typename":"Conversation","id":"conversation:830873","topic":{"__typename":"ForumTopicMessage","uid":830873},"lastPostingActivityTime":"2025-04-21T11:23:54.559-07:00","solved":true},"User:user:1911649":{"__typename":"User","uid":1911649,"login":"RoniSue","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1911649"},"ForumTopicMessage:message:830873":{"__typename":"ForumTopicMessage","subject":"'Invalid password' error when opening password-protected files","conversation":{"__ref":"Conversation:conversation:830873"},"id":"message:830873","revisionNum":2,"uid":830873,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1911649"},"metrics":{"__typename":"MessageMetrics","views":75},"postTime":"2025-04-18T19:22:40.519-07:00","lastPublishTime":"2025-04-21T02:16:21.365-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have many files that are password protected. I have had them for years and have never had trouble accessing them. My password is stored in a password vault, and I have never touched or changed it. Now, every file I try to open says \"invalid password,\" even though I'm copying it from my password vault. This happens on my phone, my Dropbox app on my Mac, and in Dropbox.com in the Safari browser. How can I access my files!!?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"430","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:822098":{"__typename":"Conversation","id":"conversation:822098","topic":{"__typename":"ForumTopicMessage","uid":822098},"lastPostingActivityTime":"2025-04-15T15:17:10.136-07:00","solved":false},"User:user:1902560":{"__typename":"User","uid":1902560,"login":"Vetsiplops","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1902560"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2","title":"Screen Shot 2025-02-13 at 1.49.11 pm.png","associationType":"BODY","width":1259,"height":802,"altText":""},"ForumTopicMessage:message:822098":{"__typename":"ForumTopicMessage","subject":"Page isn't loading when opening a file in \"Excel for the web\" on Safari","conversation":{"__ref":"Conversation:conversation:822098"},"id":"message:822098","revisionNum":2,"uid":822098,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1902560"},"metrics":{"__typename":"MessageMetrics","views":350},"postTime":"2025-02-12T19:07:14.550-08:00","lastPublishTime":"2025-02-12T22:35:18.252-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly. I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads:  \n \n Can anyone help?  I've restarted my computer and installed any updates.   Many thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"620","kudosSumWeight":0,"repliesCount":22,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjIwOTgtNDB1eDZZ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830417":{"__typename":"Conversation","id":"conversation:830417","topic":{"__typename":"ForumTopicMessage","uid":830417},"lastPostingActivityTime":"2025-04-15T09:20:05.664-07:00","solved":false},"User:user:1911225":{"__typename":"User","uid":1911225,"login":"cufa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1911225"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2","title":"imagen.png","associationType":"BODY","width":1268,"height":630,"altText":null},"ForumTopicMessage:message:830417":{"__typename":"ForumTopicMessage","subject":"I can't see the full name of my files, even though there's enough space.","conversation":{"__ref":"Conversation:conversation:830417"},"id":"message:830417","revisionNum":2,"uid":830417,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1911225"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2025-04-15T07:00:51.816-07:00","lastPublishTime":"2025-04-15T07:33:54.775-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n Why is the Name column width so small? Even not very long names become unreadable. There's so much space to use from the other columns, which don't really need that much anyway. \n I have to click each file individually to figure out the full name... ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"263","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MzA0MTctZ1pDWVhh?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830413":{"__typename":"Conversation","id":"conversation:830413","topic":{"__typename":"ForumTopicMessage","uid":830413},"lastPostingActivityTime":"2025-04-15T07:50:26.077-07:00","solved":false},"User:user:1911221":{"__typename":"User","uid":1911221,"login":"User in Europe","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1911221"},"ForumTopicMessage:message:830413":{"__typename":"ForumTopicMessage","subject":"\".docx files are supported but something went wrong.\" error on various browsers","conversation":{"__ref":"Conversation:conversation:830413"},"id":"message:830413","revisionNum":3,"uid":830413,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1911221"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-04-15T06:41:14.805-07:00","lastPublishTime":"2025-04-15T07:39:38.064-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello  \n am having the problem \n \".docx files are supported but something went wrong.\" I tried the various following suggestions  listed by others, but problem not resolved, please help, thanks \n I cleared the cache \n I tried different browsers \n I changed indenting ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"278","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:708855":{"__typename":"Conversation","id":"conversation:708855","topic":{"__typename":"ForumTopicMessage","uid":708855},"lastPostingActivityTime":"2025-04-10T11:29:17.394-07:00","solved":false},"User:user:1738732":{"__typename":"User","uid":1738732,"login":"xitronix","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1738732"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg4NTUtNDAxMDdpNkFFRTI1NDk3MDQ0ODVDOQ?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg4NTUtNDAxMDdpNkFFRTI1NDk3MDQ0ODVDOQ?revision=2","title":"Screenshot 2023-08-24 094403.png","associationType":"BODY","width":1618,"height":296,"altText":null},"ForumTopicMessage:message:708855":{"__typename":"ForumTopicMessage","subject":"Why are my Dropbox Transfers showing as viewed?","conversation":{"__ref":"Conversation:conversation:708855"},"id":"message:708855","revisionNum":2,"uid":708855,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1738732"},"metrics":{"__typename":"MessageMetrics","views":966},"postTime":"2023-08-24T06:51:03.349-07:00","lastPublishTime":"2023-08-24T07:30:02.859-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" This should be a simple solution but hard to find an aswer, here is my scenario: I send a test file \"mskeys.txt\", I put in my email address which is my companys email. I do not send this file to anyone, I do not share this file to any one. Here is my question, why is it that it reads 16 views, and 2 dowloads? I also tested this scenario with someone else and they had the same results, on a diffrent account, diffrent PC, diffrent email..whos viewing my file and who is dowloading my files?    ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"513","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03MDg4NTUtNDAxMDdpNkFFRTI1NDk3MDQ0ODVDOQ?revision=2\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829393":{"__typename":"Conversation","id":"conversation:829393","topic":{"__typename":"ForumTopicMessage","uid":829393},"lastPostingActivityTime":"2025-04-10T01:02:32.950-07:00","solved":false},"User:user:1910269":{"__typename":"User","uid":1910269,"login":"FixIS","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1910269"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjkzOTMtTVdOYmlr?revision=3\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjkzOTMtTVdOYmlr?revision=3","title":"Snímka obrazovky 2025-04-07 141105.png","associationType":"BODY","width":1050,"height":714,"altText":null},"ForumTopicMessage:message:829393":{"__typename":"ForumTopicMessage","subject":"Folders keep opening by themselves on the web browser on my computer","conversation":{"__ref":"Conversation:conversation:829393"},"id":"message:829393","revisionNum":3,"uid":829393,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1910269"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-04-07T08:28:22.572-07:00","lastPublishTime":"2025-04-08T00:34:36.612-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n By end of the day its around 6 of them.  \n Notifications turned off  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"91","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MjkzOTMtTVdOYmlr?revision=3\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829529":{"__typename":"Conversation","id":"conversation:829529","topic":{"__typename":"ForumTopicMessage","uid":829529},"lastPostingActivityTime":"2025-04-08T06:10:19.116-07:00","solved":false},"User:user:1910379":{"__typename":"User","uid":1910379,"login":"moiz6649","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1910379"},"ForumTopicMessage:message:829529":{"__typename":"ForumTopicMessage","subject":"I need help recovering files deleted more than a year and a half ago","conversation":{"__ref":"Conversation:conversation:829529"},"id":"message:829529","revisionNum":2,"uid":829529,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1910379"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-04-08T05:41:08.347-07:00","lastPublishTime":"2025-04-08T06:10:19.116-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" i wanna recover some private photos and videos which i deleted a while ago but now need to back for my legal proceedings. I deleted those files almost a year and half ago ,not sure about the time. So i wanna recover all the photos and videos i have deleted from my dropbox over the course of 2-3 years just to be safe . How do i do that please help me ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"353","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:794809":{"__typename":"Conversation","id":"conversation:794809","topic":{"__typename":"ForumTopicMessage","uid":794809},"lastPostingActivityTime":"2025-04-08T05:10:52.436-07:00","solved":false},"User:user:1872453":{"__typename":"User","uid":1872453,"login":"hajami9","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1872453"},"ForumTopicMessage:message:794809":{"__typename":"ForumTopicMessage","subject":"Search in a folder showing results from other folders","conversation":{"__ref":"Conversation:conversation:794809"},"id":"message:794809","revisionNum":1,"uid":794809,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1872453"},"metrics":{"__typename":"MessageMetrics","views":154},"postTime":"2024-09-15T20:24:34.910-07:00","lastPublishTime":"2024-09-15T20:24:34.910-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm trying to search for a specific file type in one of my online folders so that I can move them all to another folder. When I select the source folder and the wildcard in the search box, the results are showing files in different folders. How can I limit the search to only the folder I've selected? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"305","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828826":{"__typename":"Conversation","id":"conversation:828826","topic":{"__typename":"ForumTopicMessage","uid":828826},"lastPostingActivityTime":"2025-04-03T11:20:58.226-07:00","solved":false},"User:user:31474":{"__typename":"User","uid":31474,"login":"Rombout V.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:31474"},"ForumTopicMessage:message:828826":{"__typename":"ForumTopicMessage","subject":"We don't see creation/modification dates for our folders.","conversation":{"__ref":"Conversation:conversation:828826"},"id":"message:828826","revisionNum":2,"uid":828826,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:31474"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-04-02T07:30:11.564-07:00","lastPublishTime":"2025-04-02T11:45:20.883-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Explanation: Why dont we see dates on Folders, this is kinda destroys propper workflow. When i compare files, i need to make sure im using last ones. We can compare this properly offlone. The folder dont show any meta data for modified or created. \n This issue is visible when online as well in mobile app. \n Perhaps it's another limitation off free plan? \n   \n User's follow-up ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"385","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039679000","value":{"1007":"Business Team 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