You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I want to check the upload/download files when using the app.
I have been using it at work for many years. It's very helpful, but sometimes the upload or download doesn't proceed. At that time, the message "Synchronizing XX files" will be displayed and no progress will be made for several days. If I could figure out which file is taking the time, I could temporarily save it, but I can't do anything about it because I don't know which file is the problem. Is it possible to have the Dropboxdesktop app display which files are being synced?
How is Boxcryptor encryption included in plans and where is data stored?
Hey everybody, as Dropbox acquired Boxcryptor, i wanted to know what is the current landscape about encyrption and where it is stored aswell as GDPR. On a second note, does somebody have a pricing tabel for all the available plans?
My backup files are gone after my admin deleted my Dropbox account. How can I restore everything?
I have seen loads of people having these kinds of issues with Dropbox since 3 years ago. Unfortunately this issue remained unsolved by dropbox until today. What happened was I joined our company Dropbox team a few months ago. Now they are changing the subscription, and one of my colleagues wanted to remove me from the Team. In doing so, she deleted my account due to misunderstanding of the website wordings. On my computer, my downloads, desktop, documents files are gone. I tried restoring my files from Apple time machine but failed. It says the upper files path does not exist. Some traces deleting the folder somehow broke the path to the folders. I am in desperate need of recovering my account.
My account is in locked stage, after joining another team, and I can't access my files.
I had my dropbox account for long time. There was event where someone shared the file with me on the dropbox which turned out be horrible mistake. My account somehow was linked to his admin account and i received the email on oct 14 which shows that account is in locked stage and when i clicked to retrieve the file nothing happend and now i lost all my files. Can someone please help.
Unable to delete a folder I own. "You don’t have permission to delete files in this folder".
Hi! I'm having difficulty deleting a folder I own. I keep getting an error message "You don’t have permission to delete files in this folder". There are no files in the folder and I have triple checked that I am the owner of the folder. I have also unshared it with any other members.
Why have there been changes to Dropbox Advanced / Business Plus subscriptions?
Dear Dropbox Team, I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects. Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention: Subscription History: • 2017–2021: €540/year, with unlimited storage included. • 2022: Updated to €648/year (+€108/year), still with unlimited storage. • 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit: 15 TB of paid storage (covering 3 licenses and all add-ons). An additional 11 TB valid only until October 31, 2028. Cost Analysis: If we compare these costs with external hard drive solutions: • An 8 TB Seagate Barracuda external drive currently costs less than €150. • 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600). Over the years, our total Dropbox expenses are as follows: • 2017–2023: €4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives). • 2017–2028: Projected total€6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives). This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions. Policy Impact on Loyal Customers: We understand that some users have misused unlimited storage plans. However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes. Request for Consideration: I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments: • Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs. • Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized. I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs. Thank you for your attention and support in resolving this matter. I look forward to hearing from your team. Best regards, Leandro Silva
As an admin I can't use Dropbox Rewind in 'All Files'
We are just running tests to understand how to recover data if something were to infect our files. I would like to use Rewind as an admin but it is not an option for me What needs to happen for me to have that option. I am an Admin and rewind settings are for only Admins to have permissionI can't invite new members to a folder, it's asking me to upgrade to Dropbox Business.
I am trying to invite a new email address to my folder but I am getting blocked by a pop up for a free trial of DropBox Business. I click on "Not Now" but it just reverts back to the folder page and does the same thing again when I click on Invite Members
