You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Free storage of 30+GB now downgraded completely to 2gb after many years of not using it
Hi, I just checked my dropbox account after more than 4 years and I noticed that my basic account had 30+gb free space before from referrals but now it's reporting 2gb only. I checked my notification and it seems the downgrade started on Dec 2021 onwards. As far as I remember, the referral and other bonuses before should have been permanent. Can anyone from dropbox please revert my storage back? Btw I'm sure im only getting 2gb free now, not just the basic plan but the free storage itself as I'm already getting notification of out of storage
I have nearly 1.5 GB of ghost files taking up my storage space. Where can I find them?
Basic plan, no extras. 2.25GB of storage total. I have 0 bytes in my backups. I have less than 10 folders, and have accounted for every file in every folder and in all sharing areas, to less than a 100 MB at most. And yet DropBox still says that I am using 1.61 GB of storage. Where? I have left every shared folder that was taking up space, and absolutely cannot find what is eating up all this space. Any ideas? Also, why can't we see the size taken up at a folder level? Especially when friends and colleagues are sharing folders for different projects, a way to quickly see exactly how much space everything is using would be a great tool, which shouldn't be hidden behind a paywall.
How to get my files from my old computer to my new one?
I got a new computer. I downloaded dropbox. But it's as if it's a new account. Not asking me to sign in so it can sync all my info. I thought this was the email I used on the other computer but apparently not. If I log out and go to log in, it uses the new info. Not sure how to get all my info from the old computer to this one.
Dropbox app is stuck on "starting" endlessly.
Hello, since Weeks i have the same Problem on my Windows Desktop App. Dropbox ist starting after reboot but it loads endlessly.... nothing happend I tried... Deaktivate Antivirus completley Reboot several Times Reinstall the App 6 times.. Remove all devices in Account but nothing changed... i always have the same bug maybee you have a solution for me... Best Regards!
comment enlever l'accès à mon compte à Google?
j'ai un compte dopbox; lorsque j'ai voulu me loguer sur un nouvel ordinateur Dell sous windows, j'ai reçu une invitation à me connecter avec mon mail google. J'ai fait l'erreur d'accepter et en fait je m'aperçois que j'ai créé un nouveau compte . je ne peux accéder à mon ancien compte qu'en passant par le dropboxweb. j'ai supprimé dropbox puis retéléchargé, et losque j'ai voulu me loguer j'ai vu que mon compte basé sur le mail google est réapparu! comment faire pour m'en débarrasser?
I need help accessing my Dropbox account, since I no longer have access to the email.
Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces! Someone can help me to move my data from the old account ziny**fas**.it to the new one? Thanks
My Basic account is saying I'm over quota, but I'm not, why?
Hi I have a Basic account and am getting notified via a bar at the top of most windows, in the browser version of my account, that "You’re almost out of space! Upgrade to get 2 TB (2,000 GB) or more of space and safely share your content". Clearly, my account can be upgraded from the Basic 2GB limit to 2TB but I am currently almost out of storage I won't be doing this as I will clear the excess down to my NAS by my curiosity was piqued.... When I go to the "Plans" page the message above the plans options also notes "Your account is running out of storage!" and within the Basic plan box notes that I'm "Using 4.96 GB of 2 GB space" So, I'm not nearly out of storage but to my mind I am 150% beyond the permitted maximum for this Basic account. I now select to view my profile and see that under my username are two messages stating that I am "Using 4.96 GB of 5.75 GB storage" and "Upgrade soon to get more space" So option three is that I'm almost at max storage but am still under, again but this time my basic account permits 5.75GB and I have approx 15% headspace remaining. What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past? Is it possible some people might be being charged for a service that they needn't be paying for (remember messages state that I am almost out of storage, and there is no message noting that I am beyond capacity)Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.
