You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I cancelled my trial, but my account got downgraded immediately.
I had a free trial but was alerted to cancel my plan before the date of trial ending … I canceled under the impression i would have my account until my end date but lost it the day I canceled how could I continue my trial or reinstate it ?
I cancelled my team account and now my other account is gone. How do I get it back?
I had cancelled my teams and now my other account is gone. how do I get it back? In other treads it said to reach out to the administrator, but as I was the admin, not sure how that works. I just want to go back to buy plus account that had all my stuff in it.
I requested to cancel my plan and haven't got a refund yet
So it began with a 'FREE' trial for 30 days - I needed one use out of it. Yes my fault, did not write down when to cancel, even got an email saying that I wasn't using Dropbox enough. 3 days after they charged my credit card, I see it on my statement = CA$312.48 I go to cancel. NOT knowing 2 things: When you drop down to BASIC plan, email support, live chat support and phone support aren't supported on the Basic plan. Chatbox is included but it's unhelpful, it takes you around in circles. Now I'm here in Community forums and I'm not sure if anyone with authority is able to help me get my money back. When you cancel your subscription, MOST subscriptions will still allow you to have access to your subscription features until the end of the active billing cycle. NOT THIS ONE. I automatically paid for the year, realized what happened, cancelled my subscription without knowing the first fact and now I'm screwed. Do I need to pay for Dropbox Plus, Professional, Essentials again? To maybe get my money back for the first payment and this second one? Well done corporate entity. You know people forget **bleep** and this is how you're set up. Happy Holidays, checkmate for you.Is beta build 212.3.5724 the latest?
Just as the program flashes automatically after installation and reinstalls, if you mouse over the icon, it is versioned up to 213.3.4480, which seems to be why the program continues to shut down. Is there a way to force it to go up to 213.3.4480?? And Windows 10 version was recently 21H, but there was no solution, so I updated 4 computers to 22H2, should I reject Windows auto update when this happens?
I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024. By E-Mail correspondencey of the ten / 10. November 2024 you downgraded my subscription plan. And now, you would even like to be trashing the stored data on the server space, which I already payed for the entire next year. With actual plan - I have no access what so-ever to an living operator from the Customer Support Team, not by Chat, nor do I have an E-mail response permissor, or a telephonic call in- call- out option. I could not fill the Billing Request Form, as the link to it was not working. I am very disappointed, but I still ask for an URGENT ASSISTENCY - and UPGRADE TO MY USUAL SUBSCRIPTION PLAN, WHICH BY THE WAY, HAS ALREADY BEEN PAYED IN OCTOBRR. Thank you for a response. Miss Medugno Brunella Samantha Tuesday 12/11/2024 Belgium. PS. I have a print screen of the Transaction from the 21. October 2021 about the actual payment of the subscription charge of 119.88 Euros. Which I happily would send to you. THX'S
Business account gone - I got locked out and the account got downgraded
Hi For years I've had a Dropbox business account and last renewed in February for three members. But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data for me and my team. The reason may have been an expired credit card, even though my subscription should run through February 2025. Does anyone know how I can get back into my business account? Best Gareth
