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cancellations

1169 Topics

I cancelled my free trial but got an email saying that I'll be charged.
As the title says, I cancelled my Dropbox backup trial from Seagate (6months) like 4 months ago via the support and got it removed immediately but yesterday I got an email that I'll be charged after a week. Is it a bug? Can't seem to get a human in the support
superuserdo
29 minutes ago Place Plans and Subscriptions
22Views
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3Comments
i'm being charged for a plan but i only have Basic
i'm charged $119 yearly for a plan, maybe it's connected to another email i don't know about or forgot or something, but this account is only a free basic account and so i don't have access to any support. my bank won't let me block the charge, what do i do?
cjs559
2 days ago Place Plans and Subscriptions
40Views
0likes
3Comments
I have an unauthorized charge that isn't mine, since I don't have an account.
Dear Dropbox team, I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. Thanks. Keith
Keith2812
2 days ago Place Plans and Subscriptions
20Views
0likes
2Comments
I've been charged for Dropbox for 2 years, but I'm on a Basic plan
As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. I would like the two year refund and to stop charging me.
whyamibeingcharged
4 days ago Place Plans and Subscriptions
54Views
0likes
6Comments
Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !
Solved
Rachapong
5 days ago Place Plans and Subscriptions
677Views
0likes
33Comments
Upgraded my account to the Professional plan via email but I'm still on the Basic plan
I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?
emilijalazarevska
6 days ago Place Plans and Subscriptions
79Views
0likes
7Comments
How to remove my credit card info from payment after unsubscribed plans?
Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated. Many thanks, Mei Sim
Mei Sim
7 days ago Place Plans and Subscriptions
117Views
0likes
13Comments
Dropbox Fax is not working
Dear Dropbox Community, I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable. Like many of you, I rely on fax services for important documents. The fact that Dropbox Fax is completely unreliable is not only inconvenient but potentially damaging. I've spent time and money on a service that simply doesn't work. My attempts to resolve this with Dropbox customer support have been utterly fruitless. They offer only email support, which is slow and unhelpful, and they refuse to issue refunds for their non-functional service. This is a clear case of profiting from a service they are unable to provide. Furthermore, I've seen reports of security breaches within the Dropbox system. This raises serious concerns about the safety and security of our sensitive information. I'm seriously considering pursuing legal action against Dropbox for this breach of trust and the financial losses incurred. I believe that a company that collects money for a service it cannot deliver should be held accountable. I urge anyone else experiencing similar issues with Dropbox Fax to share their experiences here. We need to collectively voice our concerns and explore all available options, including legal recourse, to ensure that Dropbox addresses this issue and compensates its customers. Has anyone else experienced: Complete failure to receive faxes? Unresponsive or unhelpful customer support? Concerns about security breaches? Difficulty in recieving refunds? Let's discuss our options and explore how we can hold Dropbox accountable for this unacceptable service.
dbxfaxisnotworking
8 days ago Place Delete, edit, and organize
55Views
0likes
3Comments
I was charged immediately, even though I selected the 30-day trial.
Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged £9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money 😞
missK0218
9 days ago Place Plans and Subscriptions
690Views
1like
3Comments
I was billed for a paid plan without notification following a trial. Can I be refunded?
I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification email about this charge. I did not actively use these services during the period. Given this situation, I want to cancel my subscription and request a refund. Can anyone help me with this? Thank you!
KD123456
11 days ago Place Plans and Subscriptions
53Views
0likes
6Comments

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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"260","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828368":{"__typename":"Conversation","id":"conversation:828368","topic":{"__typename":"ForumTopicMessage","uid":828368},"lastPostingActivityTime":"2025-03-30T22:43:15.323-07:00","solved":false},"User:user:1909265":{"__typename":"User","uid":1909265,"login":"Keith2812","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1909265"},"ForumTopicMessage:message:828368":{"__typename":"ForumTopicMessage","subject":"I have an unauthorized charge that isn't mine, since I don't have an account.","conversation":{"__ref":"Conversation:conversation:828368"},"id":"message:828368","revisionNum":2,"uid":828368,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909265"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-03-30T05:30:32.208-07:00","lastPublishTime":"2025-03-30T22:43:15.323-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox team, \n I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. \n Thanks. Keith ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"316","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828226":{"__typename":"Conversation","id":"conversation:828226","topic":{"__typename":"ForumTopicMessage","uid":828226},"lastPostingActivityTime":"2025-03-28T09:46:13.958-07:00","solved":false},"User:user:1909094":{"__typename":"User","uid":1909094,"login":"whyamibeingcharged","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1909094"},"ForumTopicMessage:message:828226":{"__typename":"ForumTopicMessage","subject":"I've been charged for Dropbox for 2 years, but I'm on a Basic plan","conversation":{"__ref":"Conversation:conversation:828226"},"id":"message:828226","revisionNum":2,"uid":828226,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909094"},"metrics":{"__typename":"MessageMetrics","views":54},"postTime":"2025-03-28T08:35:02.307-07:00","lastPublishTime":"2025-03-28T08:51:40.994-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" As titled, I have never authorized any payments with my free plan, yet I found I was charged $119.88 on March 25 2025, when I look back I found out I was actually charged the same amount on 2024. I only have one account (this one). \n No transaction id associated with my transaction, so I cannot use the lookup tool. This is extremely frustrating, I have read many discussions with the same issue but no clear solve was found. Please help. \n I would like the two year refund and to stop charging me. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"501","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:817670":{"__typename":"Conversation","id":"conversation:817670","topic":{"__typename":"ForumTopicMessage","uid":817670},"lastPostingActivityTime":"2025-03-28T04:25:33.198-07:00","solved":true},"User:user:1898013":{"__typename":"User","uid":1898013,"login":"Rachapong","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1898013"},"ForumTopicMessage:message:817670":{"__typename":"ForumTopicMessage","subject":"Having trouble cancelling my trial and deleting my account","conversation":{"__ref":"Conversation:conversation:817670"},"id":"message:817670","revisionNum":2,"uid":817670,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1898013"},"metrics":{"__typename":"MessageMetrics","views":677},"postTime":"2025-01-13T10:09:48.806-08:00","lastPublishTime":"2025-01-13T12:13:32.534-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is \"keep my account\" and \"Manage subscriptions\" \n So, when I click on \"Manage subscriptions\" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. \n Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that ! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"418","kudosSumWeight":0,"repliesCount":33,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828034":{"__typename":"Conversation","id":"conversation:828034","topic":{"__typename":"ForumTopicMessage","uid":828034},"lastPostingActivityTime":"2025-03-27T04:49:46.078-07:00","solved":false},"User:user:1908859":{"__typename":"User","uid":1908859,"login":"emilijalazarevska","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1908859"},"ForumTopicMessage:message:828034":{"__typename":"ForumTopicMessage","subject":"Upgraded my account to the Professional plan via email but I'm still on the Basic plan","conversation":{"__ref":"Conversation:conversation:828034"},"id":"message:828034","revisionNum":2,"uid":828034,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908859"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-03-26T13:05:00.768-07:00","lastPublishTime":"2025-03-26T13:29:20.816-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"753","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:812266":{"__typename":"Conversation","id":"conversation:812266","topic":{"__typename":"ForumTopicMessage","uid":812266},"lastPostingActivityTime":"2025-03-25T14:11:26.100-07:00","solved":false},"User:user:1892736":{"__typename":"User","uid":1892736,"login":"Mei Sim","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1892736"},"ForumTopicMessage:message:812266":{"__typename":"ForumTopicMessage","subject":"How to remove my credit card info from payment after unsubscribed plans?","conversation":{"__ref":"Conversation:conversation:812266"},"id":"message:812266","revisionNum":1,"uid":812266,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1892736"},"metrics":{"__typename":"MessageMetrics","views":117},"postTime":"2024-12-05T20:54:18.797-08:00","lastPublishTime":"2024-12-05T20:54:18.797-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated. Many thanks, Mei Sim ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"327","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827043":{"__typename":"Conversation","id":"conversation:827043","topic":{"__typename":"ForumTopicMessage","uid":827043},"lastPostingActivityTime":"2025-03-24T14:01:47.743-07:00","solved":false},"User:user:1907749":{"__typename":"User","uid":1907749,"login":"dbxfaxisnotworking","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1907749"},"ForumTopicMessage:message:827043":{"__typename":"ForumTopicMessage","subject":"Dropbox Fax is not working","conversation":{"__ref":"Conversation:conversation:827043"},"id":"message:827043","revisionNum":2,"uid":827043,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1907749"},"metrics":{"__typename":"MessageMetrics","views":55},"postTime":"2025-03-18T14:26:17.340-07:00","lastPublishTime":"2025-03-18T14:52:21.393-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Community, \n I'm writing to express my extreme frustration and concern regarding the complete failure of Dropbox Fax. I've been a premium subscriber for three months, and during that time, I have not received a single fax. This is unacceptable. \n Like many of you, I rely on fax services for important documents. The fact that Dropbox Fax is completely unreliable is not only inconvenient but potentially damaging. I've spent time and money on a service that simply doesn't work. \n My attempts to resolve this with Dropbox customer support have been utterly fruitless. They offer only email support, which is slow and unhelpful, and they refuse to issue refunds for their non-functional service. This is a clear case of profiting from a service they are unable to provide. \n Furthermore, I've seen reports of security breaches within the Dropbox system. This raises serious concerns about the safety and security of our sensitive information. \n I'm seriously considering pursuing legal action against Dropbox for this breach of trust and the financial losses incurred. I believe that a company that collects money for a service it cannot deliver should be held accountable. \n I urge anyone else experiencing similar issues with Dropbox Fax to share their experiences here. We need to collectively voice our concerns and explore all available options, including legal recourse, to ensure that Dropbox addresses this issue and compensates its customers. \n Has anyone else experienced: \n Complete failure to receive faxes? Unresponsive or unhelpful customer support? Concerns about security breaches? Difficulty in recieving refunds? \n Let's discuss our options and explore how we can hold Dropbox accountable for this unacceptable service. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1757","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:713243":{"__typename":"Conversation","id":"conversation:713243","topic":{"__typename":"ForumTopicMessage","uid":713243},"lastPostingActivityTime":"2025-03-24T03:20:59.879-07:00","solved":false},"User:user:1744837":{"__typename":"User","uid":1744837,"login":"missK0218 ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1744837"},"ForumTopicMessage:message:713243":{"__typename":"ForumTopicMessage","subject":"I was charged immediately, even though I selected the 30-day trial.","conversation":{"__ref":"Conversation:conversation:713243"},"id":"message:713243","revisionNum":3,"uid":713243,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1744837"},"metrics":{"__typename":"MessageMetrics","views":690},"postTime":"2023-09-12T15:53:25.698-07:00","lastPublishTime":"2025-03-24T03:20:59.879-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I had upgraded my account to dropbox plus using a 30 day free trial link. It took me to a transaction page to confirm the bank transaction etc, which I had thought was weird since it was a 30 day free trial. I had then later found out that I had been charged £9.99 even though I used the 30 day free trial link on the app! I tried to refund and cancelled the subscription using apple refunds and it stated that dropbox was not eligible for a refund. I can't even speak to a live person about this issue. Is there anyone that can help? I feel like I've been robbed off my money 😞 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"600","kudosSumWeight":1,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827448":{"__typename":"Conversation","id":"conversation:827448","topic":{"__typename":"ForumTopicMessage","uid":827448},"lastPostingActivityTime":"2025-03-21T14:09:06.094-07:00","solved":false},"User:user:1908148":{"__typename":"User","uid":1908148,"login":"KD123456","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908148"},"ForumTopicMessage:message:827448":{"__typename":"ForumTopicMessage","subject":"I was billed for a paid plan without notification following a trial. Can I be refunded?","conversation":{"__ref":"Conversation:conversation:827448"},"id":"message:827448","revisionNum":2,"uid":827448,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908148"},"metrics":{"__typename":"MessageMetrics","views":53},"postTime":"2025-03-21T01:00:10.625-07:00","lastPublishTime":"2025-03-21T03:37:08.385-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification email about this charge. I did not actively use these services during the period. \n Given this situation, I want to cancel my subscription and request a refund. Can anyone help me with this? Thank you! 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