You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I cancelled my trial, but I received charges a month later. How can I be refunded?
On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a charge of €19.99 on my account, even though I no longer have access to the service. I have tried logging in to investigate, but the system prompts me to register again using my email (this email that I am using now and that is the same that I have received the charge). After doing so, I can only access a Basic plan with no active billing information. This makes it impossible for me to access the service for which I’m being charged or even confirm details related to the subscription. I am requesting an immediate refund of the charge and the cancellation of any subscription linked to my email address. Additionally, I am unable to contact support directly due to the limitations of the Basic plan, so I am reaching out through this channel for assistance. I would greatly appreciate your prompt resolution to this issue. Please let me know if you need any further information.
I've been charged even after cancelling my plan.
Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is not available with your plan " Please can I receive an email from a human so I can attempt to resolve this issue and receive a refund.
I want to cancel my subscription
to whom it may concern, About 1 month ago, I chatted with Dropbox and told them I wanted to cancel my plan, but someone told me the application wouldn't be charged after one month. About 2 days ago, 11 euros were deducted from my Revolut account for Dropbox. Please cancel my plan as soon as possible and refund my money. Why doesn’t the application have any option to cancel it? I am not satisfied with this platform at all! I DON'T WANT TO CHARGE MY PLAN AT ALL.
How can I cancel a ghost account that I keep getting billed for?
I have been going crazy trying to figure out why i am getting billed monthly for an account that I do not have. I initially thought I was paying for my husband's account but he told me I was not. I look at my account and it's a free one. I would like stop paying for an account that I do not own, and also get refunded for this. It's terribly frustrating working with Dropbox when there is nobody to talk to. Thank you. Karen
I have been billed for an account I can´t access
Hi, I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? Does anyone know how I can get in contact with a real person at dropbox the chatbox is not very helpful? I also tryed to search for the 12diget code using this tool provided, but it does not find anything.
How can we cancel someone else's recurring charge on our company credit card?
We have an employee with a DropBox subscription unrelated to the company. He has our company credit card linked so we’re incurring his subscription charge every month. We’ve asked him multiple times to get the company card removed, but he has not done it. Is there a way we can get this removed so we no longer incur these charges?Need to terminate subscription on account I no longer can access via email
I need to cancel a subscription on an account that I no longer have access to via email. the email associated with the account is a work email that was terminated. I am currently still being charged a subscription fee. Who can I contact to assist with cancelling this subscription?
Charged for an account I haven't used in decades. How do I cancel and get a refund?
Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'm not a paid subriber. How do I stop this and get a refund? I never signed up for the dropbox for the old email.Dropbox is charging me for an account I have no access to. How can I cancel?
Hi all, I have just discovered Dropbox has been charging me for the last 5 years for an inactive account. It was associated with an email address from my previous workplace which I no longer have access to, thus I cannot even cancel my account. How do I go about cancelling for an account I no longer access to??
