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Having trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's noCancel trialbutton were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !
How to cancel a subscription if I cannot access to my email address
Dropbox keeps charging me on the account that I no longer use (I used the company email address to register to Dropbox a couple of years ago but now I have left the firm and I no longer have access to the email. I believe the email is no longer available too). What is worse is that I have no access to the registered email address and when I tried to log in using that email address, Dropbox sent a verification email to that inaccessible email address and I cannot verify myself and cannot log in to unsubscribe the service. What should I do? I am thinking about canceling my credit card to avoid this stupid loop. I want to talk with customer support directly but they say that I need to be a paid subscriber of which I cannot log in. What should I do? Need help ASAP.
I would like to cancel my subscription and get a refund
I subscribed to Dropbox Essential annually last year, but I hardly used it. Thus, I wanted to unsubscribe, but It was billed this morning. I can't find a way to do it on Dropbox support pages. The credit card billed for the subscription does not belong to me but to my organization. Could anyone tell me how to cancel this billing and subscription and refund it as soon as possible?
Refunding after trial period (UK), no confirmation email received
Hi all, I have just cancelled the yearly Essential today. Now my Dropbox plan is basic. During the cancelling process, I was informed that I should receive a confirmation email about my cancellation and that Dropbox would refund me through my payment card. However, after 5 hours, I have not received a confirmation email from Dropbox. My Dropbox Essential has already been cancelled. Does anyone have any suggestions on what I could do to resolve this? Many thanks, Tuan
I can't access my account in order to cancel my plan. Can you help?
Hello, I had created a dropbox account with a business email address and had upgraded it to a paid plan. This email address is no longer existing. The problem is now when I try to log into the dropbox account (I know the credentials) to cancel the subscription plan, it asks for a verification code that it sends to this no longer existing email address... so there is no way for me to verify to log in and cancel the dropbox plan. I need help! Thank you in advance,I have been charged 119.88 every January 31 for an account I no longer have access for
I have been charged 119.88 every January 31 for an account I no longer have access for! Please cancel this subscription before the next billing cycle. I would like to be able to resolve this issue before I get charged once again. Unfortunately, if my attempts to seek support get ignored (as it is usual with Dropbox) I will be forced to initiate a chargeback via my bank. This is a serious issue and it's baffling that Dropbox has been just silently leeching off my money and not letting me cancel the subscription.
