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Windows

1306 Topics

"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.
Hi everyone, I could use some help on this Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I stopped the sync for an hour to let indexing catch up and restarted the sync. No luck We also uninstalled and reinstalled Dropbox (completely removing the folders and profile from before) ran chkdsk Signed out, rebooted and signed back in verified there is no firewall or antivirus restrictions Stopped and restarted the dropbox services we are on version 199.4.6287
Tjador
5 hours ago Place Create, upload, and share
1.4KViews
1like
6Comments
File previews not visible in preview pane on Windows when using Dropbox.
File previews have stopped working for me in the preview pane (using Windows 10). This issue only persists with files in my Dropbox folder, and it affects all kinds of different file types, including JPGs, PNGs, MP4s, Cinema 4D files, etc. If I uninstall Dropbox, the file previews work correctly again. Then once I reinstall Dropbox, the issue returns. I am not using "online only" mode - all files are stored locally on my hard drive. I don't understand why this is happening, and it's quite annoying. Does anyone have any solution for this?
eschac
10 hours ago Place View, download, and export
24Views
0likes
1Comment
There are too many context menu entries, how can I delete some of them on Windows?
When right clicking a file/folder, there are just too many Context Menu entries which is slowing down the appearance of the menu itself. Could anyone suggest how can I delete/remove some or all of the Dropbox content menu entries in Windows?
HelioPause
10 hours ago Place Apps and Installations
22Views
0likes
1Comment
Online-only not working in Surface Pro 11 (Snapdragon version)
Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to "Manage hard disk space", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. Any idea how to solve this? Thanks in advance.
rfog
2 days ago Place Apps and Installations
498Views
2likes
20Comments
Ecran bleu sous Windows 11
Bonjour, je viens d'acheter un nouveau PC, je voulais réinstaller mon logiciel Dropbox, mais dés qu'il commence à synchroniser, il me fait un écran bleu erreur fatal et reboot, j'au désinstallé et réinstallé plusieurs fois, plantage du pc systématique.
joke83
3 days ago Place Poser une question
13Views
0likes
2Comments
How do I share or link files between two Windows computers?
I have two desktop computers: 1) 500GB Windows 11 SSD w/ 12% storage remaining, and 2) 1TB Windows 10 SSD w/ 33% storage remaining. Two years ago I disabled Dropbox from the 500GB computer after a first attempt to use Dropbox: it duplicated my files and threw them back onto the hard drive, leaving me with just 7GB on it (somehow I was able to get 50GB back, can't remember how). This year I decided to give Dropbox another try, I read and read and read every Dropbox instructions I could, set my 1TB computer to Cloud Only, and am OK with that machine. Now if I re-enable Dropbox on my 500GB computer, setting it to Cloud Only, can I be confident files won't be plugging up the hard drive again? And assuming I can share/link files between the two computers, how do I do that? And are there dangers of plugging things up again if I do?
Solved
JMBand
3 days ago Place Settings and Preferences
70Views
0likes
5Comments
'Couldn't complete sign in, please try again' error on the desktop app on Windows
a few days ago, dropbox suddenly stopped syncing on my laptop. i tried uninstalling and reinstalling. at first, i couldn't reinstall so i tried the offline installer as suggested in dropbox help. got dropbox to finally install. however, now, i get error "couldnt complete sign in. pls try again." i tried uninstalling then reinstalling, and even tried reinstalling without uninstalling as suggested in the threads here to no avail. i also turned off kaspersky firewall while reinstalling as suggested in the forum but still encounter the same problem. encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem. i'm on windows 10 home. help please. thanks.
Solved
ayc ayc
3 days ago Place Apps and Installations
47Views
0likes
3Comments
Some files/folders don't sync from the web to my Windows desktop app.
Dear all, I need some help to get my files to synced on my laptop. I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). The windows explorer says that some (not all) dropbox folders haven't synced yet. Everything looks fine on the website. Some files and folders are on the website but not on my hard drive. I have not exceeded the storage limit. I've used Windows7 to create the files and folders that are not syncining. So there shouldn't be a problem with characters. How can I get the files to sync on my Windows11 laptop? I've tried restarting the computer. I've tried stopping and restarting the synchronization. All help is much appreciated, Juergen
Solved
JuergenLandes
4 days ago Place Create, upload, and share
103Views
0likes
3Comments
"Dropbox Unexpectedly Quit" error on two Windows 11 computers
The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Windows 11 has been reinstalled on one device. Both are company managed and had no issues with Dropbox prior to this update. Error message: Dropbox Unexpectedly Quit Your files are safe. Restart Dropbox to resume sync and other features. I have gone through Event Viewer but don't see any crash logs related to Dropbox.
jacob m
4 days ago Place Apps and Installations
86Views
0likes
10Comments
How to disable clipboard content overwrite when taking screenshots?
I just found out that when taking a screenshot with Dropbox on Windows 10, Dropbox puts a share url into your clipboard. I would like to disable that feature. All I could find was a seven year old discussion of the problem for MacOS and the options mentioned there aren't available to me.
Solved
michkov
4 days ago Place Settings and Preferences
55Views
0likes
4Comments

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file is unable to sync\" error on sync status but \"See Issues\" option shows nothing.","conversation":{"__ref":"Conversation:conversation:771134"},"id":"message:771134","revisionNum":4,"uid":771134,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1837675"},"metrics":{"__typename":"MessageMetrics","views":1386},"postTime":"2024-05-16T13:37:43.833-07:00","lastPublishTime":"2024-05-17T03:24:58.863-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone, I could use some help on this \n \n Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file that will not sync. When i click the option to see what file is not syncing, it is blank. I cannot locate this file anywhere. I stopped the sync for an hour to let indexing catch up and restarted the sync. No luck \n \n We also uninstalled and reinstalled Dropbox (completely removing the folders and profile from before) \n ran chkdsk \n Signed out, rebooted and signed back in \n verified there is no firewall or antivirus restrictions \n Stopped and restarted the dropbox services \n we are on version 199.4.6287 \n \n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"759","kudosSumWeight":1,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzFpNTlBRDA3MEQ0MUVBRDYzOQ?revision=4\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS03NzExMzQtNDYxMzJpODE4REVCRjI2REU5M0Q0RA?revision=4\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828407":{"__typename":"Conversation","id":"conversation:828407","topic":{"__typename":"ForumTopicMessage","uid":828407},"lastPostingActivityTime":"2025-03-30T23:40:57.503-07:00","solved":false},"User:user:1909319":{"__typename":"User","uid":1909319,"login":"eschac","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1909319"},"ForumTopicMessage:message:828407":{"__typename":"ForumTopicMessage","subject":"File previews not visible in preview pane on Windows when using Dropbox.","conversation":{"__ref":"Conversation:conversation:828407"},"id":"message:828407","revisionNum":3,"uid":828407,"depth":0,"board":{"__ref":"Forum:board:101001012"},"author":{"__ref":"User:user:1909319"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-03-30T14:51:12.011-07:00","lastPublishTime":"2025-03-30T23:37:36.017-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" File previews have stopped working for me in the preview pane (using Windows 10). This issue only persists with files in my Dropbox folder, and it affects all kinds of different file types, including JPGs, PNGs, MP4s, Cinema 4D files, etc. \n If I uninstall Dropbox, the file previews work correctly again. Then once I reinstall Dropbox, the issue returns. \n I am not using \"online only\" mode - all files are stored locally on my hard drive. I don't understand why this is happening, and it's quite annoying. Does anyone have any solution for this? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"549","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828323":{"__typename":"Conversation","id":"conversation:828323","topic":{"__typename":"ForumTopicMessage","uid":828323},"lastPostingActivityTime":"2025-03-30T23:26:13.246-07:00","solved":false},"User:user:1350914":{"__typename":"User","uid":1350914,"login":"HelioPause","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1350914"},"ForumTopicMessage:message:828323":{"__typename":"ForumTopicMessage","subject":"There are too many context menu entries, how can I delete some of them on Windows?","conversation":{"__ref":"Conversation:conversation:828323"},"id":"message:828323","revisionNum":4,"uid":828323,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1350914"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-03-29T14:09:42.546-07:00","lastPublishTime":"2025-03-30T23:26:13.246-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When right clicking a file/folder, there are just too many Context Menu entries which is slowing down the appearance of the menu itself. \n Could anyone suggest how can I delete/remove some or all of the Dropbox content menu entries in Windows? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:819377":{"__typename":"Conversation","id":"conversation:819377","topic":{"__typename":"ForumTopicMessage","uid":819377},"lastPostingActivityTime":"2025-03-29T11:09:25.926-07:00","solved":false},"User:user:863410":{"__typename":"User","uid":863410,"login":"rfog","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:863410"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1","title":"image.png","associationType":"BODY","width":802,"height":374,"altText":""},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1","title":"image.png","associationType":"BODY","width":2366,"height":1249,"altText":""},"ForumTopicMessage:message:819377":{"__typename":"ForumTopicMessage","subject":"Online-only not working in Surface Pro 11 (Snapdragon version)","conversation":{"__ref":"Conversation:conversation:819377"},"id":"message:819377","revisionNum":1,"uid":819377,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:863410"},"metrics":{"__typename":"MessageMetrics","views":498},"postTime":"2025-01-25T02:01:01.891-08:00","lastPublishTime":"2025-01-25T02:01:01.891-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Recently I went back to Dropbox having read that it now works with Snapdragon Windows versions, but currently I have a significant issue. I cannot have any online-only file in my SP11, thus I cannot have all Dropbox files in my device. I have this in the main DP screen: Then I go to \"Manage hard disk space\", select folders and make online-only. In less than a second I get the message they are online-only, but they aren't. Any idea how to solve this? Thanks in advance. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"512","kudosSumWeight":2,"repliesCount":20,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctMkV5anBm?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04MTkzNzctc1F3bVd2?revision=1\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826636":{"__typename":"Conversation","id":"conversation:826636","topic":{"__typename":"ForumTopicMessage","uid":826636},"lastPostingActivityTime":"2025-03-28T12:07:33.780-07:00","solved":false},"Category:category:102007A":{"__typename":"Category","id":"category:102007A","displayId":"102007A"},"Forum:board:102001000":{"__typename":"Forum","id":"board:102001000","displayId":"102001000","nodeType":"board","conversationStyle":"FORUM","title":"Poser une question","shortTitle":"Poser une question","parent":{"__ref":"Category:category:102007A"}},"User:user:481487":{"__typename":"User","uid":481487,"login":"joke83","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:481487"},"ForumTopicMessage:message:826636":{"__typename":"ForumTopicMessage","subject":"Ecran bleu sous Windows 11","conversation":{"__ref":"Conversation:conversation:826636"},"id":"message:826636","revisionNum":1,"uid":826636,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:481487"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-03-16T08:27:57.520-07:00","lastPublishTime":"2025-03-16T08:27:57.520-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, je viens d'acheter un nouveau PC, je voulais réinstaller mon logiciel Dropbox, mais dés qu'il commence à synchroniser, il me fait un écran bleu erreur fatal et reboot, j'au désinstallé et réinstallé plusieurs fois, plantage du pc systématique. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"254","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:824521":{"__typename":"Conversation","id":"conversation:824521","topic":{"__typename":"ForumTopicMessage","uid":824521},"lastPostingActivityTime":"2025-03-28T09:52:39.900-07:00","solved":true},"User:user:1904720":{"__typename":"User","uid":1904720,"login":"JMBand","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1904720"},"ForumTopicMessage:message:824521":{"__typename":"ForumTopicMessage","subject":"How do I share or link files between two Windows computers?","conversation":{"__ref":"Conversation:conversation:824521"},"id":"message:824521","revisionNum":2,"uid":824521,"depth":0,"board":{"__ref":"Forum:board:101001019"},"author":{"__ref":"User:user:1904720"},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2025-03-01T11:26:40.669-08:00","lastPublishTime":"2025-03-03T03:20:08.713-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have two desktop computers: \n 1) 500GB Windows 11 SSD w/ 12% storage remaining, and 2) 1TB Windows 10 SSD w/ 33% storage remaining. \n Two years ago I disabled Dropbox from the 500GB computer after a first attempt to use Dropbox: it duplicated my files and threw them back onto the hard drive, leaving me with just 7GB on it (somehow I was able to get 50GB back, can't remember how). \n This year I decided to give Dropbox another try, I read and read and read every Dropbox instructions I could, set my 1TB computer to Cloud Only, and am OK with that machine. \n Now if I re-enable Dropbox on my 500GB computer, setting it to Cloud Only, can I be confident files won't be plugging up the hard drive again? \n And assuming I can share/link files between the two computers, how do I do that? And are there dangers of plugging things up again if I do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"855","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827577":{"__typename":"Conversation","id":"conversation:827577","topic":{"__typename":"ForumTopicMessage","uid":827577},"lastPostingActivityTime":"2025-03-28T09:29:18.553-07:00","solved":true},"User:user:1908276":{"__typename":"User","uid":1908276,"login":"ayc ayc","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1908276"},"ForumTopicMessage:message:827577":{"__typename":"ForumTopicMessage","subject":"'Couldn't complete sign in, please try again' error on the desktop app on Windows","conversation":{"__ref":"Conversation:conversation:827577"},"id":"message:827577","revisionNum":2,"uid":827577,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1908276"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-03-22T00:29:50.587-07:00","lastPublishTime":"2025-03-24T02:36:50.293-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" a few days ago, dropbox suddenly stopped syncing on my laptop. i tried uninstalling and reinstalling. at first, i couldn't reinstall so i tried the offline installer as suggested in dropbox help. got dropbox to finally install. however, now, i get error \"couldnt complete sign in. pls try again.\" i tried uninstalling then reinstalling, and even tried reinstalling without uninstalling as suggested in the threads here to no avail. i also turned off kaspersky firewall while reinstalling as suggested in the forum but still encounter the same problem. \n encountered problem with dropbox at about the same time my microsoft edge browser suddenly disappeared. dont know if my prob with the browser has anything to do with my dropbox problem. \n i'm on windows 10 home. \n help please. thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"850","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826485":{"__typename":"Conversation","id":"conversation:826485","topic":{"__typename":"ForumTopicMessage","uid":826485},"lastPostingActivityTime":"2025-03-28T05:40:25.405-07:00","solved":true},"User:user:1310744":{"__typename":"User","uid":1310744,"login":"JuergenLandes","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1310744"},"ForumTopicMessage:message:826485":{"__typename":"ForumTopicMessage","subject":"Some files/folders don't sync from the web to my Windows desktop app.","conversation":{"__ref":"Conversation:conversation:826485"},"id":"message:826485","revisionNum":4,"uid":826485,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1310744"},"metrics":{"__typename":"MessageMetrics","views":103},"postTime":"2025-03-14T02:59:55.186-07:00","lastPublishTime":"2025-03-14T03:52:35.846-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear all, \n I need some help to get my files to synced on my laptop. \n I'm using Windows 11, and the icon in the task bar informs me that all my files are up to date (properly synced). \n The windows explorer says that some (not all) dropbox folders haven't synced yet. \n Everything looks fine on the website. \n Some files and folders are on the website but not on my hard drive. \n I have not exceeded the storage limit. \n I've used Windows7 to create the files and folders that are not syncining. So there shouldn't be a problem with characters. \n \n How can I get the files to sync on my Windows11 laptop? \n I've tried restarting the computer. \n I've tried stopping and restarting the synchronization. \n All help is much appreciated, \n Juergen ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"770","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825518":{"__typename":"Conversation","id":"conversation:825518","topic":{"__typename":"ForumTopicMessage","uid":825518},"lastPostingActivityTime":"2025-03-28T04:38:19.807-07:00","solved":false},"User:user:1906035":{"__typename":"User","uid":1906035,"login":"jacob m","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1906035"},"ForumTopicMessage:message:825518":{"__typename":"ForumTopicMessage","subject":"\"Dropbox Unexpectedly Quit\" error on two Windows 11 computers","conversation":{"__ref":"Conversation:conversation:825518"},"id":"message:825518","revisionNum":2,"uid":825518,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1906035"},"metrics":{"__typename":"MessageMetrics","views":86},"postTime":"2025-03-07T05:45:04.169-08:00","lastPublishTime":"2025-03-07T06:09:01.030-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Windows 11 has been reinstalled on one device. Both are company managed and had no issues with Dropbox prior to this update. \n Error message: Dropbox Unexpectedly Quit Your files are safe. Restart Dropbox to resume sync and other features. \n I have gone through Event Viewer but don't see any crash logs related to Dropbox. 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