We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Replace thumbnail on a video upload
Hello, I am uploading demo videos to share with clients. The thumbnail / static image on each video is random and is not taking the first image (which is a title card). I am getting awkward shots of our speakers in the still images, and they are not the most attractive thumbnails to share with clients. Is there any way to choose what screen the thumbnail comes from and/or replace this image? Thank you!
Shared link asks viewers to request access. Why does this happen?
Greetings. I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot). However, when they access the link, Dropbox states they "do not have access to this file" and offers the option to request access, which I must individually approve. I have other files configured with these same settings, and those with whom I've shared those links can access them without any separate approval. I don't know why this particular file is different. Am I missing something?
UX feedback about "Join Folder" button when clicking on a shared link
As I share links (created via OS folder view) to customers, i have had several of them clicking "Join Folder" as they think that is the priority way of dealing with the link they received. My purpose has been to share a link that multiple users can access - if I have the need to give full read/write access to a user (aka "join folder") - I would give that permission in the first place. This leads to two questions: 1) Why is the "Join Folder" -button so highlighted when user enters via normal link, instead of it being either "copy to dropbox" or "download"? (buttons shown to users could be filtered based on the link user uses to access the folder). 2) Would the "Join Folder" button be even needed IF the link shared is created with a method "who ever has this link can read the files and copy them"? This leads to a conclusion, that maybe Dropbox should filter the buttons out based on the link user uses to access the folder. Why this error happens on a user: To me understanding, it happens because a) the button is highlighted blue and they just click it by heart without reading what the buttons actually state, or 2) they do not understand what "join folder" means - as it really does not indicate in any way, that user is actually requesting full read/write access to a folder, 3) or both reasons -> they do not understand the button text and believe it is the right one as it is highlighted. If the button must exist, I would 1) change the button order and put it to be the last option, 2) rename it to (something like): - Request Ownership - Full Access - Authorize Now it just reminds too much of "joining the folder to see the files".
Send & Track feature: Automatic link disable after a set number of downloads
A new Send and Track feature of an automatic 'Link Deactivation' upon completion of a predetermined number of downloads (example: 1-10 downloads). The number of downloads would be predetermined by the account member at the time of link creation and could be modified at any time by member.Shared folder empty on devices and online
There is a folder that our band members use to sync songs, images, lyrics, etc. It recently turned up completely empty for all of us, on our devices and on dropbox.com. None of us remembers having done anything, let alone having deleted everything. What can we do to get our files back? Best regards, AlexAllowing access to folders/files
When a person who is requesting access to a file/folder through Dropbox, you need to enable the person who is approving the access request to be able to limit that access to view/download only. Now approvals include edit capability which is not necessarily what the owner of the folder wants to do. The person requesting access may not know the difference between edit access and view/download access. This is particularly important when an owner of a folder of pictures wants to share those pictures but does not want give other's the ability to remove photos from the folder and only wants others to be able to view the pictures and download what they want without removing the picture from the folder. Please email me if further clarification is needed. Regards, RonBring back File Request option in File Explorer.
I used to be able to initiate a "Request Files" by right clicking on the file I wanted the documents to go into. This is more efficient that having to go to the web version, as I 99.9% work out of the File Explorer on my PC. Please bring back the option to "Request Files" in the right click menu.
