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I need to change my payment from Playstore directly to Dropbox, but I can't find a way.
Hi, So I've been planning to switch payment method from Playstore to Dropbox website (a credit card), since there's been some issues in my Google Playstore. Since this cannot be changed in the Dropbox Application, I tried to change this by first unsubscribing the plan from Google Playstore. However, after I unsubscribed, the Dropbox app does not provide any options to change the payment method, instead it only showed a message saying that the google account does not have a subscription to my current plan. After failing to find an option to change the payment method or at least add my credit card or other online payment as my payment method, I gave up and just want to find a way to resubscribe using the Playstore. But even that's not possible, since I found no options for that in the website or the app. I'm really worried about my files stored in the dropbox account and would really appreciate if Dropbox team can solve this problem immediately, so that I can retain my current plan, resubscribing with the playstore if that's the only option, and, as a result, retain my files too. Thank you.
I need to sync my paid account to both of my devices.
I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer. I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time. Can anyone give me the phone number to customer service? Thanks
Is there a cheaper plan than Dropbox Plus?
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.
Why was my Family plan downgraded?
Good morning I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year? Any help would be much appreciated. Hi Tihan, There was an issue with the payment information associated with your Dropbox Family plan. We tried to reach out to your plan manager [Removed as per Community Guidelines] multiple times, but werenât able to successfully charge your subscription after multiple attempts. Your account has been downgraded to a Dropbox Basic plan and other Dropbox Family plan members have also had their accounts downgraded to Dropbox Basic. None of your files have been deleted, but you wonât be able to sync or add new files to Dropbox if you are using more space than your new storage limit.
Can we have a smaller individual plan?
i joined dropbox back in the 90's just after it was conceived. now in my late 70's the basic fee is too high. i manage by a combination of free google accounts, an old drop scheme and micro sd cards. for genuine retirees please have a 0.5 tb scheme at an affordable fee !?I accidentally created a new Dropbox account with Google and I can't access my Plus plan.
I'm having trouble with my subscription being downgraded from DropboxPlus to DropboxBasis. Because the amount of data in DropboxPlus is more than allowed in DropboxBasis, my subscription is no longer accessible. I myself have not ordered for downgrading. The cause seems to have started because a new app â which I tested â wanted access to the "Plus" subscription. I probably accidentally pressed the Google button for the necessary login, which eventually created a new account (the email address of the original DropboxPlus account is not the email address at Google). Not much later I received an email reporting the downgrading. I admit that this led to a lot of stress in the expectation that there might be little left of the stocks. I then investigated whether I could fix this and do not rule out that this has led to wrong (payment) actions. I contacted Dropbox about this and got a ticket. I did have a reaction but I couldn't do much with it. It also became clear that my account type will not immediately lead to further substantive action. I just had to figure it out. In itself, figuring it out is okay, but if you don't master the English language and have to rely on machine translations, you won't get much further. I was able to disconnect the newly created account from Google and give my own passwords. So it could be removed. Still my original account remains inaccessible ....... And...... In the meantime, I see two mutations on my bank account today. A debit and a refund. I would like to know what the status is of both the original and the new account but howâŠâŠ.
What's the best Dropbox plan to make sure my video doesn't have limited playback?
Hello, I would like to host a video on Dropbox that I will add to my website and loop the playback. The video is short - 10 seconds. This website page will be opened about 300 times a day and the same number of times the video will play. Can you please tell me which plan I should choose so that I won't be limited in video playback?
I'm paying for a Plus plan, but it shows like I'm still on Basic.
I have a Plus account but used to have a basic account. I am being charged for the plus but when I sign in I get to a basic account and there is no support. I entered the billing information and it did not recognize it even though I was clearly billed. How do I get help to sort this out? Thanks