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I need to sync my paid account to both of my devices.
I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer. I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time. Can anyone give me the phone number to customer service? Thanks
Is there a cheaper plan than Dropbox Plus?
Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit. Think about it. Seriously. Think about it.
Why was my Family plan downgraded?
Good morning I received the following email: The credit card used to pay for the subscription was cancelled but now they have cancelled my family plan even though I have already paid for the year? Any help would be much appreciated. Hi Tihan, There was an issue with the payment information associated with your Dropbox Family plan. We tried to reach out to your plan manager [Removed as per Community Guidelines] multiple times, but werenât able to successfully charge your subscription after multiple attempts. Your account has been downgraded to a Dropbox Basic plan and other Dropbox Family plan members have also had their accounts downgraded to Dropbox Basic. None of your files have been deleted, but you wonât be able to sync or add new files to Dropbox if you are using more space than your new storage limit.
Can we have a smaller individual plan?
i joined dropbox back in the 90's just after it was conceived. now in my late 70's the basic fee is too high. i manage by a combination of free google accounts, an old drop scheme and micro sd cards. for genuine retirees please have a 0.5 tb scheme at an affordable fee !?I accidentally created a new Dropbox account with Google and I can't access my Plus plan.
I'm having trouble with my subscription being downgraded from DropboxPlus to DropboxBasis. Because the amount of data in DropboxPlus is more than allowed in DropboxBasis, my subscription is no longer accessible. I myself have not ordered for downgrading. The cause seems to have started because a new app â which I tested â wanted access to the "Plus" subscription. I probably accidentally pressed the Google button for the necessary login, which eventually created a new account (the email address of the original DropboxPlus account is not the email address at Google). Not much later I received an email reporting the downgrading. I admit that this led to a lot of stress in the expectation that there might be little left of the stocks. I then investigated whether I could fix this and do not rule out that this has led to wrong (payment) actions. I contacted Dropbox about this and got a ticket. I did have a reaction but I couldn't do much with it. It also became clear that my account type will not immediately lead to further substantive action. I just had to figure it out. In itself, figuring it out is okay, but if you don't master the English language and have to rely on machine translations, you won't get much further. I was able to disconnect the newly created account from Google and give my own passwords. So it could be removed. Still my original account remains inaccessible ....... And...... In the meantime, I see two mutations on my bank account today. A debit and a refund. I would like to know what the status is of both the original and the new account but howâŠâŠ.
What's the best Dropbox plan to make sure my video doesn't have limited playback?
Hello, I would like to host a video on Dropbox that I will add to my website and loop the playback. The video is short - 10 seconds. This website page will be opened about 300 times a day and the same number of times the video will play. Can you please tell me which plan I should choose so that I won't be limited in video playback?
I'm paying for a Plus plan, but it shows like I'm still on Basic.
I have a Plus account but used to have a basic account. I am being charged for the plus but when I sign in I get to a basic account and there is no support. I entered the billing information and it did not recognize it even though I was clearly billed. How do I get help to sort this out? Thanks
Selecting the best plan upgrade for a small business
I have been down this road before and while I have been using Dropbox for about 15 or more years, am still confused by the newer offerings for project folder access via teams, etc. We are also very much at a point where we need to understand the best / economical options for our small firm. Am looking for a Dropbox user interface structure that has 1 administrator that can share project folders (individual or all) with up to 3-4 users, and that can grow if needed. Individual users have their own company email for sign in. It would also be beneficial to turn-on and off (ie not pay constant rate) for occasional consultants needing access to individual project folders to collaborate. It would also still be useful to share individual files or folders to outside users. We currently have an Essentials Plus account with 2TB of storage - we only use about 10% of this. There is a "Family Plan" which allows up to 6 users for around $200 per year and then there is a Business Plus which allows 3 users (or more) at $180 a pop per year. The $200 dollar option seems like it would be awesome given the price, but I'm sure there is a catch. Some help in sorting this out or any advice would be much appreciated.