You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I don't have the code to access my second Dropbox account and my files are nowhere to be found.
I tried to log in today and there are no files. I think I have 2 accounts and I was paying 11.99 a month for the service now I don'tsee a recent charge. There might have been a billing issue, (or terms changed) but I can no longer access the address to get a code to login or see if there is billing issue. There were thousands of images (My complete portfolio) My phone number is the same. I hope my life wasn't deleated. Is there a way contact someone in billing/accounts to get access and pay an outstandang bill? Sinking feeling all is lost.
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. I can't use the billing lookup tool because I paid through paypal. The phone numbers on my paypal statement and my credit card statement for dropbox don't work. A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost. It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.Getting an error that email is taken when trying to change my email in the account settings
I was recently invited to join the team and, upon opening the provided link, I was prompted to create a new account due to having two accounts. I misunderstood the instructions and thought my existing files would migrate to this new account. I used an email address that I can no longer access for the new account, and I would like to revert to my old email address. When I attempted to change my email in the account settings, I received a message stating that the email is already taken. Could you please assist me in transferring my files back to my original email address and resolving this issue? Thank you for your help!
My devices are linked to two different email addresses
When I now go to dropbox on my PHONE, it appears to be linked to ONE of my prior (but still active) email addresses. When I go to dropbox on my COMPUTER, it appears to be linked ANOTHER one of my email addresses. I got a new phone update several years ago and wanted to start using dropbox again. When I went to open dropbox (probably on my computer), it appeared I was setting up a NEW dropbox account. However, I could see older pictures I had saved in dropbox previously. I'm not sure what happened but, this is the confusing part. When I go to dropbox on my computer, in the upper right hand corner, the second of my email addresses is shown. When I go to dropbox on my phone, the first of my email addresses is shown. ***My fear now is that if I sign out of one or both accounts, I will be locked out of BOTH dropbox accounts! Can you see accounts for both yahoo.com and gmail.com? Have they been combined? Were all of my previous account's photos carried over when you set up my newer account? It appears most were, but I am missing some that I thought I had uploaded to dropbox with the prior email address. Thank you.
Troubles with moving an account from my desktop to a hard drive
Is there a way I can talk with someone to help me with my issues? I don't like using a "community"....it makes it very hard for me to understand. But since it seems like I don't have a choice....I hope this will work. Apparently I have 2 accounts....and I tried to move the account I have been using for YEARS from my desk top to a hard drive....but when I do that, it is the account that has basically nothing on it that gets moved. When I try to access the account that I use regularly, I get a message that says I need to log into a team account. I have no idea what that even means.Can't link work account, pop-up msg says already linked but it's not
On my desktop app, I used to have both my personal Dropbox account and my work account. The work account is no longer active (it's been over 1.5 years). And now I'm trying to link a new work account but I get this pop-up msg in red "That account can’t be paired. You can only pair one work account with one personal account." When I went to unlink the old work account by following the steps here (https://help.dropbox.com/account-access/link-unlink-two-accounts),no accounts were listed. So I clicked on "Link accounts" and again it took me back to the pop-up message in red quoted above. Anyone know how to get to the bottom of this??Trouble pairing two accounts on my computer
Hello! For three years I worked with a small company that used a Dropbox team account. For years I've had a personal one. During the pandemic when all of the work was from home and I had to use my own computer for work, I could sync within my own computer both accounts at the same time - having live sync on both folders at the same time. I left that company and now I am back and when I try to sync once again both accounts in the same computer, it appears an error message of please login with your paired account. I have been on my company team account settings, unlinked a previous account that had been linked and once I try again in vain as the message keeps repeating. Am I missing anything? Once it is linked with one account is it linked forever? Is it an app bug?