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Konten & Abrechnung

694 Topics
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Btw. when trying to close my Account i get told that i'm not able to do so since i still have an ongoing plus subscription...  LG Jonas ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"804","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:755027":{"__typename":"Conversation","id":"conversation:755027","topic":{"__typename":"ForumTopicMessage","uid":755027},"lastPostingActivityTime":"2025-04-09T06:12:35.594-07:00","solved":false},"User:user:1810605":{"__typename":"User","uid":1810605,"login":"Schilli","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1810605"},"ForumTopicMessage:message:755027":{"__typename":"ForumTopicMessage","subject":"unautorisierte Abbuchung","conversation":{"__ref":"Conversation:conversation:755027"},"id":"message:755027","revisionNum":3,"uid":755027,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1810605"},"metrics":{"__typename":"MessageMetrics","views":3896},"postTime":"2024-03-05T05:23:23.132-08:00","lastPublishTime":"2024-03-06T05:10:43.421-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Von meinem Konto wurden 216€ abgebucht, obwohl ich meines Wissens nach kein Abo abgeschlossen habe und auch keine Kreditkarte hinterlegt habe. Auf dem Profil zeigt es bei mir auch nur die kostenfreie Variante an, laut Bank ist es eine Lastschrift und ich habe die Daten am 20.01.2024 angegeben, obwohl ich Dropbox seit Monaten nicht mehr verwende und ein neues Bankkonto verwende. Ich würde mich über Hilfe freuen, da ich mich über keine Mail und Telefonnummer mit euch auseinander setzen kann. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"496","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827941":{"__typename":"Conversation","id":"conversation:827941","topic":{"__typename":"ForumTopicMessage","uid":827941},"lastPostingActivityTime":"2025-04-07T07:36:23.299-07:00","solved":false},"User:user:1908787":{"__typename":"User","uid":1908787,"login":"cakalisch","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1908787"},"ForumTopicMessage:message:827941":{"__typename":"ForumTopicMessage","subject":"Abo gekündigt und doch abgebucht","conversation":{"__ref":"Conversation:conversation:827941"},"id":"message:827941","revisionNum":3,"uid":827941,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908787"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-03-26T02:18:13.363-07:00","lastPublishTime":"2025-04-07T07:36:23.299-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe jetzt festgestellt, dass Sie mir unzulässigerweise am [date removed], 159,87€ abgebucht haben, obwohl ich mein Plus Konto bei Ihnen gekündigt habe und nur ein Basic Abo besitze  \n Ich bitte um Klärung, wie es dazukommen konnte und um umgehende Rücküberweisung auf das hinterlegte Paypal-Konto.  \n Die Paypal-Einzugsermächtigung habe ich mit sofortiger Wirkung gekündigt \n Ich schreibe diese Nachricht in die Community, da ich weder \n \n per chat bot \n  per mail an support-paypal- bzw- legal at dropbox.com* \n eine Hilfe bzw . eine Antwort bekommen habe.  \n \n Ich erwarte, dass die Firm dropbox eine support e-mail addresse mitteil , die aktiv ist und den Sachverhalt aufklärt und mir die Rücküberweisung der unzulässigen Abbuchung hilft.  \n Vielen Dank im Voraus für die zügige Bearbeitung und Antwort. \n CK \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"852","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827746":{"__typename":"Conversation","id":"conversation:827746","topic":{"__typename":"ForumTopicMessage","uid":827746},"lastPostingActivityTime":"2025-04-02T06:13:23.701-07:00","solved":true},"User:user:1908562":{"__typename":"User","uid":1908562,"login":"Heimo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908562"},"ForumTopicMessage:message:827746":{"__typename":"ForumTopicMessage","subject":"nach upgrade auf Pro noch immer Basic","conversation":{"__ref":"Conversation:conversation:827746"},"id":"message:827746","revisionNum":1,"uid":827746,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908562"},"metrics":{"__typename":"MessageMetrics","views":30},"postTime":"2025-03-24T12:39:25.885-07:00","lastPublishTime":"2025-03-24T12:39:25.885-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Habe heute mein Basic Abo auf Pro erweitert. Es steht nun einerseits bei der Aboverwaltung im privaten Konto ein Speicherplatz von 2,25GB der voll ist und andererseits das Dropbox Plus mit 2TB als aktuelles Abo für ein Jahr zur Verfügung steht.  Wo liegt der Fehler - beides im selben Konto????? Unter Kontoeinstellung steht Basic als aktuelles Abo und bei Konto Verwalten steht das Pro Konto als aktuelles Abo. Danke für Hilfe!!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"441","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828452":{"__typename":"Conversation","id":"conversation:828452","topic":{"__typename":"ForumTopicMessage","uid":828452},"lastPostingActivityTime":"2025-03-31T06:27:39.031-07:00","solved":true},"User:user:1909366":{"__typename":"User","uid":1909366,"login":"FuzSchwaller","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1909366"},"ForumTopicMessage:message:828452":{"__typename":"ForumTopicMessage","subject":"Lastschriftabbuchung","conversation":{"__ref":"Conversation:conversation:828452"},"id":"message:828452","revisionNum":1,"uid":828452,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1909366"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-03-31T01:03:45.947-07:00","lastPublishTime":"2025-03-31T01:03:45.947-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ein Dropbox Account ist schon seit längerem gekündigt. Leider werden immer noch Beträge vom Konto per Lastschrift abgebucht. Über den Dropbox Support komme ich nicht weiter. Da kommen nur Standardantworten.  Kann mir hier jemand helfen, der eine E-Mail Adresse zu einem Deutschen Dropbox Support hat, hinter der nicht ein automatischer E-Mail Roboter steckt? Vielen Dank ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"389","kudosSumWeight":0,"repliesCount":1,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827704":{"__typename":"Conversation","id":"conversation:827704","topic":{"__typename":"ForumTopicMessage","uid":827704},"lastPostingActivityTime":"2025-03-27T01:20:51.971-07:00","solved":true},"User:user:1908436":{"__typename":"User","uid":1908436,"login":"Rebekka Ettlin","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908436"},"ForumTopicMessage:message:827704":{"__typename":"ForumTopicMessage","subject":"Kein Zugriff auf Plus Konto","conversation":{"__ref":"Conversation:conversation:827704"},"id":"message:827704","revisionNum":1,"uid":827704,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908436"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-03-24T02:18:38.759-07:00","lastPublishTime":"2025-03-24T02:18:38.759-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe online keinen Zugriff mehr auf mein kostenpflichtiges Konto. Auch nach mehrfachem reset mit Abmelden und Passwort neu setzen, komme ich jeweils nur auf ein basic Konto ohne hochgeladene Dateien. Deswegen habe ich auch keinen Zugriff auf persönlichen Support. Hat jemand eine Idee, was ich tun könnte? Danke! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827042":{"__typename":"Conversation","id":"conversation:827042","topic":{"__typename":"ForumTopicMessage","uid":827042},"lastPostingActivityTime":"2025-03-26T08:38:42.200-07:00","solved":false},"User:user:1907751":{"__typename":"User","uid":1907751,"login":"Maugrimm","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1907751"},"ForumTopicMessage:message:827042":{"__typename":"ForumTopicMessage","subject":"Dropbox Plus Probeabo wird nicht aktiviert","conversation":{"__ref":"Conversation:conversation:827042"},"id":"message:827042","revisionNum":1,"uid":827042,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1907751"},"metrics":{"__typename":"MessageMetrics","views":44},"postTime":"2025-03-18T14:24:13.164-07:00","lastPublishTime":"2025-03-18T14:24:13.164-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe heute das Dropbox Plus Probeabo gestartet. Hier habe ich auch eine Bestätigungsmail bekommen und unter Apple Abos wird das Abo angezeigt. In der Dropbox ist aber weiterhin das Basic Abo aktiv. Was kann ich machen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"234","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827701":{"__typename":"Conversation","id":"conversation:827701","topic":{"__typename":"ForumTopicMessage","uid":827701},"lastPostingActivityTime":"2025-03-26T07:35:44.249-07:00","solved":false},"User:user:1908492":{"__typename":"User","uid":1908492,"login":"Jens-E_G","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1908492"},"ForumTopicMessage:message:827701":{"__typename":"ForumTopicMessage","subject":"Kein Zugriff mehr auf Konto","conversation":{"__ref":"Conversation:conversation:827701"},"id":"message:827701","revisionNum":1,"uid":827701,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1908492"},"metrics":{"__typename":"MessageMetrics","views":43},"postTime":"2025-03-24T01:14:44.072-07:00","lastPublishTime":"2025-03-24T01:14:44.072-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Tag zusammen, Folgendes Problem: Ich kann auf mein primäres Dropbox Konto nicht mehr zugreifen, da ich keinen Zugriff mehr auf meine damit verbundene E-Mail habe. Dieser Zugriff kann auch nicht wiederhergestellt werden.. Dieses Konto habe ich für die Problemlösung erstellt. Ich habe noch mein Passwort für die Dropbox, aber kann hier die E-Mail nicht ändern weil das Passwort wohl veraltet ist und müsste daher erst erneuert werden. Das geht aber nicht ohne meine E-Mail.. Ich benötige einige Daten auf der Dropbox aber komme nicht mehr dran. Was kann ich machen? Liebe Grüße Jens  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"604","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826214":{"__typename":"Conversation","id":"conversation:826214","topic":{"__typename":"ForumTopicMessage","uid":826214},"lastPostingActivityTime":"2025-03-12T08:24:21.351-07:00","solved":false},"User:user:1906793":{"__typename":"User","uid":1906793,"login":"sogro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1906793"},"ForumTopicMessage:message:826214":{"__typename":"ForumTopicMessage","subject":"Abo kündigen, Email-Adresse wurde vom Arbeitsgeber gelöscht.","conversation":{"__ref":"Conversation:conversation:826214"},"id":"message:826214","revisionNum":1,"uid":826214,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1906793"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-03-12T05:55:58.876-07:00","lastPublishTime":"2025-03-12T05:55:58.876-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe für eine nun terminierte Anstellung ein Dropbox-Abo, das über eine Email-Adresse läuft, welche mit Kündigung gelöscht wurde. Zudem ist das Passwort nicht mehr abrufbar. Wie oder wer kann nun das Abo löschen, so dass es nicht mehr weiterläuft? Besten Dank für die Hilfestellung. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"295","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825266":{"__typename":"Conversation","id":"conversation:825266","topic":{"__typename":"ForumTopicMessage","uid":825266},"lastPostingActivityTime":"2025-03-12T07:54:35.974-07:00","solved":false},"User:user:1905853":{"__typename":"User","uid":1905853,"login":"Ralf Muthsam","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1905853"},"ForumTopicMessage:message:825266":{"__typename":"ForumTopicMessage","subject":"Zahlung kann nicht abgeschlossen werden - Dropbox-Abo von „Plus“ auf „Basic“ reduziert","conversation":{"__ref":"Conversation:conversation:825266"},"id":"message:825266","revisionNum":1,"uid":825266,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1905853"},"metrics":{"__typename":"MessageMetrics","views":19},"postTime":"2025-03-06T00:39:30.383-08:00","lastPublishTime":"2025-03-06T00:39:30.383-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe die Dropbox-App „Plus“ im Applestore abonniert und die Zahlung konnte laut Dropbox.com nicht abgeschlossen werden. Ich habe daraufhin meine Kreditkarte aktualisiert (die alte Kreditkarten, die bei Apple hinterlegt war, war abgelaufen). Dropbox hat mir geschrieben, dass die Rechnung nochmals an den AppStore gesendet wird, sobald meine Zahlungsdaten aktualisiert sind. Wie lange kann das dauern (ist schon 2 Tage her)? Ich will jetzt kein „neues“ Abo über die Dropbox-Seite abschließen bzw. hier kein update durchführen - nicht dass ich dann 2 Abos habe (eines über den AppStore, eines über die Dropbox-Seite)… Ich finde auch keine Möglichkeit, Dropbox über die aktualisierten und funktionierenden Zahlungsdaten zu informieren. Kann mir da jemand weiterhelfen? 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