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Facturation

19 Topics

Prélèvement injustifié
Bonjour, Ma comptable vient de me dire qu'en juillet, Dropbox m'a prélevé 691€ sans aucune justification... Ce prélèvement ne correspond à aucun abonnement ni forfait que j'aurais souscrit. J'avais un abonnement Dropbox plus jusqu'à en décembre 2024. Il m'est impossible d'accéder à mes factures alors que légalement, même si je n'ai plus d'abonnement, je dois avoir accès à ces factures. Plus bizarre encore, comme je ne suis plus abonnée, je n'ai pas le droit de contacter l'assistance même si ça concerne des opérations pendant ma période d'abonnement. Comment faire ? Tout ça est illégal et ils me font tourner en rond. Vous avez déjà eu ce genre de problème ? Comment l'avez-vous réglé ?
Is105
3 days ago Place Poser une question
6Views
0likes
0Comments
Prélèvement inconnu
Bonjour, Nous avons un prélèvement PAIEMENT CB 0710 DUBLIN DROPBOXEURCARDSB CARTE XXXX, de 518,40€ mais nous ne savons pas à quoi il correspond. Nous n'avons plus d'abonnement Dropbox actif. Pouvez-vous nous aider ?
EMCC FRANCE
5 months ago Place Poser une question
26Views
0likes
1Comment
Facturation erronnée
Bonjour, J'avais un compte dropbox que j'ai résilié; pourtant je viens de voir un montant facturé sur le compte de mon entreprise; je n'arrive à joindre personne chez dropbox pour me faire rembourser ce montant erronné... merci d'avance
Domit
5 months ago Place Poser une question
18Views
0likes
1Comment
Problème de facturation
Bonjour, Je vous contacte concernant un prélèvement récent de 119,88 € effectué via PayPal au nom de Dropbox. Il y a quelques années, j’avais souscrit un abonnement Dropbox via mon téléphone Apple. Les paiements étaient alors gérés par Apple et effectués mensuellement. Cet abonnement a été résilié, et je n’ai jamais souscrit d’abonnement annuel directement auprès de Dropbox. Cependant, depuis environ trois ans, un prélèvement annuel de 119,88 € est effectué sur mon compte PayPal. Malgré mes recherches sur mon compte Dropbox, je ne retrouve aucune trace de cet abonnement ni aucune facture associée. Cette situation rend impossible toute démarche directe via mon compte Dropbox pour clarifier ou résilier ce paiement.
Miyasimaginat
5 months ago Place Poser une question
33Views
0likes
1Comment
Entrer en contact
Bonjour, j'ai un souci par rapport à un débit sur mon compte bancaire (et non carte bancaire) et je n'ai pas d'id de transaction à 12 caractères alphanumériques, et je n'arrive pas à trouver d'où il vient. Il pourrait être lié à trois comptes mais je ne sais pas duquel il vient. Je ne sais pas où chercher l'information, ni comment entrer en contact, via un simple mail par exemple, avec l'assistance de Dropbox.
Theophile
6 months ago Place Poser une question
155Views
0likes
3Comments
TRANSFERT ABONEMENT
Bonjour, J'ai un problème avce mon abonnement car je l'ai mis sur le compte [removed] que je n'utilise plus, alors qu'il fallait que je le mette sur [removed] Si vvous pouvez me faire ce transfert, je vous en remercie d'avance. Cordialement, Mr [removed] Guy [personal info removed per the Dropbox Community Guidelines]
GUY TEMPORELLI
6 months ago Place Poser une question
67Views
0likes
1Comment
Abonnement
Bonjour j’ai payer un abonnement sur Apple mais il n’est pas pris en compte sur mon compte Dropbox. Comment faire ? Merci
Tipha
6 months ago Place Poser une question
96Views
0likes
1Comment
Changement abonnement
Bonjour, J'ai depuis de nombreuses années un abonnement Essentials qui se renouvelle le 29/10. J'ai essayé la version Business que je vais garder. La date de fin d'essai est le 30/10. Comment être sur de ne pas être facturé des deux abonnements ?
Solved
Franck DEPOUILLY
6 months ago Place Poser une question
160Views
0likes
1Comment
Urgence de communication!
Il faut que je parle ou communique par courriel avec une vraie personne. Je n'arrive pas à régler mes problèmes associés à Dropbox notamment en matière de compte et de facturation.
CharlyBou
6 months ago Place Poser une question
71Views
0likes
1Comment
Abonnement Dropbox
Bonjour, J'ai souscrit à Dropbox Plus avec tacite reconduction chaque année. Le 27/08/2024 mon abonnement s'est renouvelé et j'ai payé 119.88USD. Cependant aujourd'hui j'aimerais souscrire à Dropbox Business. Est-il possible de faire un avoir au prorata et le déduire sur mon nouvel abonnement ? Bien cordialement.
Germana1
7 months ago Place Poser une question
69Views
0likes
1Comment

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Ce prélèvement ne correspond à aucun abonnement ni forfait que j'aurais souscrit. J'avais un abonnement Dropbox plus jusqu'à en décembre 2024. Il m'est impossible d'accéder à mes factures alors que légalement, même si je n'ai plus d'abonnement, je dois avoir accès à ces factures. Plus bizarre encore, comme je ne suis plus abonnée, je n'ai pas le droit de contacter l'assistance même si ça concerne des opérations pendant ma période d'abonnement. Comment faire ? Tout ça est illégal et ils me font tourner en rond. Vous avez déjà eu ce genre de problème ? Comment l'avez-vous réglé ? 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Nous n'avons plus d'abonnement Dropbox actif. Pouvez-vous nous aider ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"249","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:811941":{"__typename":"Conversation","id":"conversation:811941","topic":{"__typename":"ForumTopicMessage","uid":811941},"lastPostingActivityTime":"2024-12-09T02:10:47.782-08:00","solved":false},"User:user:1892445":{"__typename":"User","uid":1892445,"login":"Domit","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1892445"},"ForumTopicMessage:message:811941":{"__typename":"ForumTopicMessage","subject":"Facturation erronnée","conversation":{"__ref":"Conversation:conversation:811941"},"id":"message:811941","revisionNum":1,"uid":811941,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1892445"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2024-12-04T06:13:46.406-08:00","lastPublishTime":"2024-12-04T06:13:46.406-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, J'avais un compte dropbox que j'ai résilié; pourtant je viens de voir un montant facturé sur le compte de mon entreprise; je n'arrive à joindre personne chez dropbox pour me faire rembourser ce montant erronné... merci d'avance ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"246","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:807760":{"__typename":"Conversation","id":"conversation:807760","topic":{"__typename":"ForumTopicMessage","uid":807760},"lastPostingActivityTime":"2024-11-29T01:27:39.741-08:00","solved":false},"User:user:1889903":{"__typename":"User","uid":1889903,"login":"Miyasimaginat ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1889903"},"ForumTopicMessage:message:807760":{"__typename":"ForumTopicMessage","subject":"Problème de facturation","conversation":{"__ref":"Conversation:conversation:807760"},"id":"message:807760","revisionNum":1,"uid":807760,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1889903"},"metrics":{"__typename":"MessageMetrics","views":33},"postTime":"2024-11-19T07:20:46.402-08:00","lastPublishTime":"2024-11-19T07:20:46.402-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, Je vous contacte concernant un prélèvement récent de 119,88 € effectué via PayPal au nom de Dropbox. Il y a quelques années, j’avais souscrit un abonnement Dropbox via mon téléphone Apple. Les paiements étaient alors gérés par Apple et effectués mensuellement. Cet abonnement a été résilié, et je n’ai jamais souscrit d’abonnement annuel directement auprès de Dropbox. Cependant, depuis environ trois ans, un prélèvement annuel de 119,88 € est effectué sur mon compte PayPal. Malgré mes recherches sur mon compte Dropbox, je ne retrouve aucune trace de cet abonnement ni aucune facture associée. Cette situation rend impossible toute démarche directe via mon compte Dropbox pour clarifier ou résilier ce paiement. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"759","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:801288":{"__typename":"Conversation","id":"conversation:801288","topic":{"__typename":"ForumTopicMessage","uid":801288},"lastPostingActivityTime":"2024-10-30T06:46:40.729-07:00","solved":false},"User:user:1510142":{"__typename":"User","uid":1510142,"login":"Theophile","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1510142"},"ForumTopicMessage:message:801288":{"__typename":"ForumTopicMessage","subject":"Entrer en contact","conversation":{"__ref":"Conversation:conversation:801288"},"id":"message:801288","revisionNum":1,"uid":801288,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1510142"},"metrics":{"__typename":"MessageMetrics","views":155},"postTime":"2024-10-16T06:51:33.433-07:00","lastPublishTime":"2024-10-16T06:51:33.433-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, j'ai un souci par rapport à un débit sur mon compte bancaire (et non carte bancaire) et je n'ai pas d'id de transaction à 12 caractères alphanumériques, et je n'arrive pas à trouver d'où il vient. Il pourrait être lié à trois comptes mais je ne sais pas duquel il vient. Je ne sais pas où chercher l'information, ni comment entrer en contact, via un simple mail par exemple, avec l'assistance de Dropbox. 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Cordialement, Mr [removed] Guy [personal info removed per the Dropbox Community Guidelines] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"339","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:803286":{"__typename":"Conversation","id":"conversation:803286","topic":{"__typename":"ForumTopicMessage","uid":803286},"lastPostingActivityTime":"2024-10-30T06:21:39.677-07:00","solved":false},"User:user:1883755":{"__typename":"User","uid":1883755,"login":"Tipha","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1883755"},"ForumTopicMessage:message:803286":{"__typename":"ForumTopicMessage","subject":"Abonnement","conversation":{"__ref":"Conversation:conversation:803286"},"id":"message:803286","revisionNum":2,"uid":803286,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1883755"},"metrics":{"__typename":"MessageMetrics","views":96},"postTime":"2024-10-25T06:29:42.635-07:00","lastPublishTime":"2024-10-28T13:24:27.171-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour j’ai payer un abonnement sur Apple mais il n’est pas pris en compte sur mon compte Dropbox. Comment faire ? Merci ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"123","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:801000":{"__typename":"Conversation","id":"conversation:801000","topic":{"__typename":"ForumTopicMessage","uid":801000},"lastPostingActivityTime":"2024-10-18T06:21:24.941-07:00","solved":true},"User:user:1880717":{"__typename":"User","uid":1880717,"login":"Franck DEPOUILLY","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1880717"},"ForumTopicMessage:message:801000":{"__typename":"ForumTopicMessage","subject":"Changement abonnement","conversation":{"__ref":"Conversation:conversation:801000"},"id":"message:801000","revisionNum":1,"uid":801000,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1880717"},"metrics":{"__typename":"MessageMetrics","views":160},"postTime":"2024-10-15T07:11:36.252-07:00","lastPublishTime":"2024-10-15T07:11:36.252-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, J'ai depuis de nombreuses années un abonnement Essentials qui se renouvelle le 29/10. J'ai essayé la version Business que je vais garder. La date de fin d'essai est le 30/10. Comment être sur de ne pas être facturé des deux abonnements ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"251","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:799804":{"__typename":"Conversation","id":"conversation:799804","topic":{"__typename":"ForumTopicMessage","uid":799804},"lastPostingActivityTime":"2024-10-14T06:18:00.986-07:00","solved":false},"User:user:1878894":{"__typename":"User","uid":1878894,"login":"CharlyBou","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1878894"},"ForumTopicMessage:message:799804":{"__typename":"ForumTopicMessage","subject":"Urgence de communication!","conversation":{"__ref":"Conversation:conversation:799804"},"id":"message:799804","revisionNum":1,"uid":799804,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1878894"},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2024-10-08T11:06:06.626-07:00","lastPublishTime":"2024-10-08T11:06:06.626-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Il faut que je parle ou communique par courriel avec une vraie personne. Je n'arrive pas à régler mes problèmes associés à Dropbox notamment en matière de compte et de facturation. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"188","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:798849":{"__typename":"Conversation","id":"conversation:798849","topic":{"__typename":"ForumTopicMessage","uid":798849},"lastPostingActivityTime":"2024-10-07T07:02:10.383-07:00","solved":false},"User:user:1877607":{"__typename":"User","uid":1877607,"login":"Germana1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1877607"},"ForumTopicMessage:message:798849":{"__typename":"ForumTopicMessage","subject":"Abonnement Dropbox","conversation":{"__ref":"Conversation:conversation:798849"},"id":"message:798849","revisionNum":2,"uid":798849,"depth":0,"board":{"__ref":"Forum:board:102001000"},"author":{"__ref":"User:user:1877607"},"metrics":{"__typename":"MessageMetrics","views":69},"postTime":"2024-10-03T14:55:32.102-07:00","lastPublishTime":"2024-10-03T14:57:23.465-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Bonjour, \n \n J'ai souscrit à Dropbox Plus avec tacite reconduction chaque année. \n Le 27/08/2024 mon abonnement s'est renouvelé et j'ai payé 119.88USD. \n Cependant aujourd'hui j'aimerais souscrire à Dropbox Business. \n Est-il possible de faire un avoir au prorata et le déduire sur mon nouvel abonnement ? \n \n Bien cordialement. \n 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