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Problems Uploading Large HD Videos to Dropbox
Hey everyone, I've been running into some frustrating issues when trying to upload large HD videos to Dropbox, and I was hoping to get some insight or possible solutions. Here's what's happening: Extremely Slow Uploads – Even with a stable, high-speed internet connection, large files (a few GBs) take way longer than expected. Failed Uploads – Sometimes, the upload just stops midway, and I have to start all over again. No error message, just a failed attempt. Sync Issues – When using the Dropbox desktop app, the sync randomly pauses or stops entirely for no clear reason. What I’ve tried so far: Made sure my Dropbox app and browser are fully updated. Checked that I have enough available storage in my account. Ensured my internet connection is solid and isn’t being overused during uploads. Despite all this, the problem keeps happening. Would splitting the files or compressing them help? Are there any settings I should tweak for better performance?
i'm being charged for a plan but i only have Basic
i'm charged $119 yearly for a plan, maybe it's connected to another email i don't know about or forgot or something, but this account is only a free basic account and so i don't have access to any support. my bank won't let me block the charge, what do i do?
The referral I sent to my friend has been marked as ineligible.
Hi everyone, I'm still encountering an issue with a Dropbox friend referral where I'm trying to earn the 500MB bonus storage. I sent the invitation back in 2016. The referral was marked as "ineligible," and I initially considered it might be due to shared computer access, but I can now confirm that the friend I invited did not install or log in to Dropbox on the same computer I used to send the invitation. Given this new information, I'm trying to understand why the referral might still be ineligible. Here are my updated questions: 1. Could the age of the invitation (sent in 2016) be a factor in the referral's ineligibility now? Are there expiration dates or limitations on older referral links? 2. What are the specific steps a referred friend needs to take to ensure the referral is successful and I receive the 500MB bonus under the current program? 3. If the issue isn't related to a shared computer, what are some other common reasons for referral ineligibility that I should consider? 4. Is it possible that the referral program terms or the bonus amount offered in 2016 were different and are no longer valid? 5. Should I try sending a new referral invitation to the same friend now? Would that have a better chance of being successful under the current program? Any insights into how the referral program has evolved since 2016 or common pitfalls to avoid would be greatly appreciated. As a Basic user, direct email support options seem limited, so I'm hoping the community can offer some guidance. Thanks in advance for your help!
Dropbox generating excessive cache files
I have an issue with Dropbox 166.4.2920 on macOS 12.0.1 Dropbox keeps generating utterly excessive cache files, 114GB currently on a folder that has 3.3GB of actual contents. How can I force Dropbox to clear its cache in a reasonable timeframe and not keep accumulating this?
I've suddenly run out of space after 13 yrs and lots of referral space
Been using dropbox for a very long time and back in 2014 I worked hard through their promotion and got a lot of referral storage and managed to claw up to 25GB of space and today I find myself out of space. I am not able to sync from my computer even. I cant find any help sadly and I am not that savy with computers either. I've just spent a few hours making my way here. :-( please help.
