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1564 TopicsSomeone shared a phishing .paper with my organization. How can I delete it for everyone?
Someone from "HR Employee Benefit Admin" shared a phishing .paper titled "2025 Employee Pay Revision Benefit Effective February 08, 2025 - Pending Approval.paper" with my entire organization and, as a top admin, I would like to know how to remove it for all of our users. I can see where I can remove it for myself, but not all users.25Views0likes5CommentsHow can users upload files to my Dropbox account without editing/deleting them after that?
Permissions I know that Dropbox has 3 permissions. Root / Edit, Delete, Upload / Read The permission I need is to allow the uploader to upload, but not edit or delete. Is there a good way to do this?12Views0likes1CommentMy account deleted after 10 years with no warning
Hello— I have used my account since I’m 13 years old , I am currently 28! I log into the app often to reminisce on pictures and files etc. I was randomly logged out and when I went to log in told me my account didn’t exist. I had to sign up all over again and my account is gone . I tried the recovery steps and nothing. I need my pictures back ??? pls help60Views0likes5CommentsDropbox has created a folder called 'Mac'. Is it safe to delete it?
On my iMac, Dropbox has created a folder called 'Mac'. This folder is not listed in the app. on the iMac, the folder always has the blue sync in progress icon. Is it ok to simply drag this 'Mac' folder to the trash and delete it?50Views0likes10CommentsOnce I upload my files with camera uploads, can I delete the local ones?
Once I successfully upload my photos to Dropbox from my Camera Roll on my iPhone and iPad, can I delete those photos - or some of them - from my devices (to free-up space) and if I do, what happens to them? Thanks!Solved230Views0likes4CommentsLost access to subscription and files after account deletion
Sure! Here’s a message you can post in the Dropbox community: Subject: Urgent: Lost Access to Subscription & Files After Account Deletion Hi everyone, I really need help. I had a Dropbox account on my PC with one email, but I also had another account with a different email where I purchased my subscription. Unfortunately, the account on my PC was deleted, and now I can’t access my files or my subscription. Right now, my PC is logged into the deleted account, and I can’t access my actual paid subscription. I don’t know how to restore access, merge everything, or move the subscription back to where it belongs. I’ve tried everything, but I’m getting no real help, and I’m panicking because I had a lot of important work saved. Is there any way to recover my access, transfer the subscription, and get everything back in order? I feel like I made a mistake, but I really need to fix this. Any help would be greatly appreciated! Thanks in advance!28Views0likes1CommentSpecific files vanished from shared folder - no delete event, no trace.
Longtime Dropbox customer, first time complainer - paying customer for a few years now. So first, please understand that before submitting a support ticket, I did my due diligence with an exhaustive search of all sync'd folders as well as my hard drive. The only other customer with shared access did the same on his system. The files in question had not been edited or otherwise accessed in about 9 months, so tracing back to find those events was very time-consuming since I use Dropbox every day and have many events to sort through. I never did trace all the way back that long, and decided it was time to involve Dropbox support. Support, which was probably an AI Chatbot of some sort, went through the basics, even though I told them I had already done that. Regardless, they -required- that I provide every detail of information about the folder, last access of files, etc., over and over, including screen shots to show the files weren't in either place (computer or website folders). After days of this back and forth, they found the last events, from 9 months ago, which were edits. They suggested clicking on those edit links and downloading the files, which I did, and which were empty or corrupted files. Note that NO EVENT was shown about moving, removing, deleting files, etc. from any source. Cutting to the chase, "support" closed the ticket as "solved" without ever once finding the actual files, what happened to them, when or why. They claimed at least a few times that "Dropbox can not delete, move or remove files". I posted a Google review of this incident, and just read a reply that I should post on this forum as well as the "X" presence, but since I don't belong to "X" (Twitter), this is as far as I'll go with it. I expect very little from this forum in the way of a solution or getting my files back, in tact, but consider this the remainder of my due diligence. Because of this incident, which as far as I know is the only one, my trust in Dropbox is approximately ZERO, so I have purchased an external backup hard drive - WHICH I SHOULD NOT HAVE HAD TO PURCHASE - because Dropbox was supposed to be that backup source! If you think you can help, or know some trick the Dropbox "support" doesn't know, I welcome your reply. If you're a "SuperUser" that just wants to tell me it was my fault, then please refrain. I've read a number of condescending responses trying to hang the user out to dry, which is simply childish. There is NO EXCUSE for a single file going missing from Dropbox without, at the very least, an event log showing when, why, where, who and how.19Views0likes2CommentsI deleted photos from my desktop app and they also got deleted from the web. Can I recover them?
Hello, I think I have made a huge mistake. My knowledge of computers is limited. Is there anything I can do? Sometimes I use software on my computer that take a lot of memory. So I deleted a lot of data in order to make space. I thought I could delete files and photos from my computer and they still would be on dropbox. I understand now I was wrong. I did not look at these files and photos for a long time so I can not say exactly when it was all deleted but probably some time last year. I have had dropbox for many year. Is there anything I can do? I have a Plus account. Grateful for any help67Views0likes12Comments