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Wir haben jahrelang ein Konto benutzt und Druckvorlagen, Fotos usw gespeichert, bzw direkt von Dropbox aus versendet. Jetzt sind beim Einloggen alle Daten verloren. Lediglci einigen Fotos, die ein Fotograf gespeichert hat, sind dort. Ist es möglich, dass wir 2 Konten haben? wie komme wieder ich an die verlorenen Daten? 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Ich möchte Datein löschen. Die drei Auslassungspunkte ermöglichen mir nicht die Datei zu löschen. Was Mache ich falsch? \n Wolfgang ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"195","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:816865":{"__typename":"Conversation","id":"conversation:816865","topic":{"__typename":"ForumTopicMessage","uid":816865},"lastPostingActivityTime":"2025-01-15T06:05:54.220-08:00","solved":true},"User:user:1897052":{"__typename":"User","uid":1897052,"login":"juriweber1980","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:1897052"},"ForumTopicMessage:message:816865":{"__typename":"ForumTopicMessage","subject":"Mein Dropbox Account ist leer.","conversation":{"__ref":"Conversation:conversation:816865"},"id":"message:816865","revisionNum":1,"uid":816865,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1897052"},"metrics":{"__typename":"MessageMetrics","views":67},"postTime":"2025-01-07T04:22:47.267-08:00","lastPublishTime":"2025-01-07T04:22:47.267-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" zutzu ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"7","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:800437":{"__typename":"Conversation","id":"conversation:800437","topic":{"__typename":"ForumTopicMessage","uid":800437},"lastPostingActivityTime":"2024-10-16T03:01:58.640-07:00","solved":false},"User:user:1612261":{"__typename":"User","uid":1612261,"login":"Nardoa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1612261"},"ForumTopicMessage:message:800437":{"__typename":"ForumTopicMessage","subject":"Über Nacht ca. 37.000 Dateien verschwunden","conversation":{"__ref":"Conversation:conversation:800437"},"id":"message:800437","revisionNum":3,"uid":800437,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1612261"},"metrics":{"__typename":"MessageMetrics","views":211},"postTime":"2024-10-11T14:36:20.397-07:00","lastPublishTime":"2024-10-16T03:01:58.640-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Tag, \n   \n als ich heute eine bestimmte Datei öffnen wollte war diese plötzlich nicht mehr vorhanden, es ist absolut sicher das sie immer in diesem Ordner war und nicht von mir gelöscht wurde da sie 1 x pro Monat genötigt wird. Dann viel mir auf das fast alle Dokumente aus dem Ordner fehlen. Daraufhin habe ich weitere Ordner geprüft und musste zu meinem entsetzen feststellen das weiter Dateien fehlen Text, Bilder alle möglichen Formate einfach weg, nur noch leere Ordner oder nur ein Bruchteil noch vorhanden.  \n   \n Da ich Schattenkopien anlegen kann ich mit Sicherheit sagen das es in der Nacht vom 10. auf den 11.10.2024 passiert ist und ca. 37.000 Dateien weg sind. Ich nutze Dropbox seit Jahren und bis heute habe ich sowas noch nicht erlebt. Ich habe keinerlei Änderungen vorgenommen und Dritte haben keine Zugriff. Na ja und der Support hat Wochenende, ein Witz wenn ich mir überlege das mit den Daten der Kunden Geld verdient wird. \n   \n Kennt jemand dieses Problem bzw. was kann ich jetzt machen? \n   \n Danke und Grüße ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1064","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:797963":{"__typename":"Conversation","id":"conversation:797963","topic":{"__typename":"ForumTopicMessage","uid":797963},"lastPostingActivityTime":"2024-10-02T06:33:46.672-07:00","solved":true},"User:user:1876469":{"__typename":"User","uid":1876469,"login":"toffel","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1876469"},"ForumTopicMessage:message:797963":{"__typename":"ForumTopicMessage","subject":"Datenvolumen überschritten","conversation":{"__ref":"Conversation:conversation:797963"},"id":"message:797963","revisionNum":2,"uid":797963,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1876469"},"metrics":{"__typename":"MessageMetrics","views":150},"postTime":"2024-09-30T00:18:27.587-07:00","lastPublishTime":"2024-10-02T03:33:52.043-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, ich habe mein Datenvolumen von 2 GB überschritten und möchte die Datei jetzt wieder löschen, ich möchte kein upgrade. Mein Konto ist aber gesperrt. Wie kann ich die Datei löschen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"188","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:796098":{"__typename":"Conversation","id":"conversation:796098","topic":{"__typename":"ForumTopicMessage","uid":796098},"lastPostingActivityTime":"2024-09-26T06:49:46.985-07:00","solved":false},"User:user:1874055":{"__typename":"User","uid":1874055,"login":"Roger0815","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1874055"},"ForumTopicMessage:message:796098":{"__typename":"ForumTopicMessage","subject":"Backup Ordner alter PCs nicht löschbar","conversation":{"__ref":"Conversation:conversation:796098"},"id":"message:796098","revisionNum":2,"uid":796098,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1874055"},"metrics":{"__typename":"MessageMetrics","views":150},"postTime":"2024-09-21T04:01:42.547-07:00","lastPublishTime":"2024-09-25T00:45:13.537-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Kurze Frage:  \n   \n Wie kann ich von alten PC gefertigte Backup-Ordner komplett löschen? Die alten Geräte sind nicht mehr verbunden und getrennt, aber eine Löschung der entsprechenden Ordner ist nicht möglich.  \n   \n Besten Dank im Voraus ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"260","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:792113":{"__typename":"Conversation","id":"conversation:792113","topic":{"__typename":"ForumTopicMessage","uid":792113},"lastPostingActivityTime":"2024-09-04T06:32:08.683-07:00","solved":true},"User:user:59580":{"__typename":"User","uid":59580,"login":"Oliver S.4","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:59580"},"ForumTopicMessage:message:792113":{"__typename":"ForumTopicMessage","subject":"Update freier Speicherplatz","conversation":{"__ref":"Conversation:conversation:792113"},"id":"message:792113","revisionNum":2,"uid":792113,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:59580"},"metrics":{"__typename":"MessageMetrics","views":355},"postTime":"2024-08-31T10:17:35.436-07:00","lastPublishTime":"2024-09-04T02:42:22.585-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Wenn ich eine große Menge Dateien direkt in der Dropbox online lösche, wie lange dauert es, bis die Angabe des mir zur Verfügung stehenden freien Speicherplatzes aktualisiert wird? Seit mindestens einer Stunde ist die Angabe bei mir unverändert und ich möchte sehr kurzfristig vor der neuen Rechnung den Vertrag downgraden.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"331","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:779847":{"__typename":"Conversation","id":"conversation:779847","topic":{"__typename":"ForumTopicMessage","uid":779847},"lastPostingActivityTime":"2024-07-03T06:03:13.037-07:00","solved":false},"User:user:1850869":{"__typename":"User","uid":1850869,"login":"annasuter","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1850869"},"ForumTopicMessage:message:779847":{"__typename":"ForumTopicMessage","subject":"Doppelte Dateien","conversation":{"__ref":"Conversation:conversation:779847"},"id":"message:779847","revisionNum":3,"uid":779847,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1850869"},"metrics":{"__typename":"MessageMetrics","views":490},"postTime":"2024-06-28T04:12:39.572-07:00","lastPublishTime":"2024-07-03T02:23:44.353-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Gibt es eine Funktion, um in meiner Dropbox alles doppelten (und zum Teil 3-4 fachen) Dateien zu löschen? Wenn ich das manuell mache, dauert es sehr, sehr lange. Ich denke, das ist wegen der automatischen Synchronisierung geschehen. Vielen Dank für Eure Hilfe. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"271","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:769128":{"__typename":"Conversation","id":"conversation:769128","topic":{"__typename":"ForumTopicMessage","uid":769128},"lastPostingActivityTime":"2024-05-15T05:19:54.799-07:00","solved":true},"User:user:1834728":{"__typename":"User","uid":1834728,"login":"bhundert","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1834728"},"ForumTopicMessage:message:769128":{"__typename":"ForumTopicMessage","subject":"Dropbox ist voll","conversation":{"__ref":"Conversation:conversation:769128"},"id":"message:769128","revisionNum":2,"uid":769128,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1834728"},"metrics":{"__typename":"MessageMetrics","views":1605},"postTime":"2024-05-07T17:18:31.428-07:00","lastPublishTime":"2024-05-09T04:55:42.661-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich bekam die Nachricht \"Dropbox ist voll\" mit einer Belegungs-Kapazität von 2,02GB. Da habe ich über 1000 Fotodateien gelöscht und sie ebenfalls in \"Gelöschte Dateien\" endgültig gelöscht. Trotzdem hat sich der belegte Platz in meinem Konto nicht verringert. 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