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I wanted to cancel my Business trial and ended up deleting my Dropbox account instead.
No clue what happened, so going to lay everything out here. Have a personal professional DB account, and upgraded to business as a trial, a business with 1 user. This creates two folders, your old personal file and the team folder. I didn't like how personal files are so close to business, i basically have my entire life in DB so wanted more separation and would recreate a business team account with my work email. Go into the business trial and cancel the trial. Which prompts you what would you like to do with the team files. There were no team files, I just created the account 5 min ago. There was only my personal files in a separate folder. So i hit delete permanently. My entire account is gone. It appears it permanently deleted everything and my account now says suspended if I try and login with my original email. I have a support ticket in, but currently freaking out as my entire life is in that Dropbox. I'm very tech savy and felt like that entire process was a disaster. If i have a personal account, and create a team, common sense would be the business and personal are separate files and not together. So once you close the team, you just go back to your personal account. Especially since my personal account was being upsold as "Give this a trial for 30 days"
I created a new account in the place of my old personal account and the admin can't restore it.
Hello. I run a business, and a client mistakenly added me to a teams account, which i then accepted. Then, with them realizing their mistake of adding me, deleted my account. As such, I have lost my entire account and all files. In talking to this client, they said they could see my account in their deleted accounts history, but did not have an ability to restore it. Is it because I remade this account with the same email? Do I need to delete this account and allow them to restore it? It has been less than 7 days, and I don't believe the account was permanently deleted. Any help on this would be greatly appreciated.
I need to re-create a new Dropbox account with the same email address as the old one.
Hi, An account was accidentally registered two days ago. It needs to be re-registered under the same email today. No files need to be recovered; the account needs to be completely re-created. I cannot wait 29 days unfortunately, I'm hoping to get support to speed this up. I can give details in private message.
Please help me to delete my Dropbox account
I uninstalled dropbox years ago, but I continue to get files saved to dropbox when I want them saved elsewhere. This is causing major problems for my file structure. I was told previously the only way to resolve this is to delete my dropbox account - but I can't find how to do it. Please do it.
