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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"628","kudosSumWeight":1,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829299":{"__typename":"Conversation","id":"conversation:829299","topic":{"__typename":"ForumTopicMessage","uid":829299},"lastPostingActivityTime":"2025-04-15T01:59:31.853-07:00","solved":false},"User:user:1910174":{"__typename":"User","uid":1910174,"login":"chlojito","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1910174"},"ForumTopicMessage:message:829299":{"__typename":"ForumTopicMessage","subject":"The account appears to have been deleted without a warning.","conversation":{"__ref":"Conversation:conversation:829299"},"id":"message:829299","revisionNum":3,"uid":829299,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1910174"},"metrics":{"__typename":"MessageMetrics","views":105},"postTime":"2025-04-06T17:37:03.308-07:00","lastPublishTime":"2025-04-07T02:35:02.005-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening.  \n The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. \n Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012...  \n Any assistance at all would be so appreciated. Thank you in advance! 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The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"334","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830240":{"__typename":"Conversation","id":"conversation:830240","topic":{"__typename":"ForumTopicMessage","uid":830240},"lastPostingActivityTime":"2025-04-14T00:57:36.191-07:00","solved":false},"User:user:1911088":{"__typename":"User","uid":1911088,"login":"NH92","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1911088"},"ForumTopicMessage:message:830240":{"__typename":"ForumTopicMessage","subject":"Linking multiple accounts","conversation":{"__ref":"Conversation:conversation:830240"},"id":"message:830240","revisionNum":2,"uid":830240,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911088"},"metrics":{"__typename":"MessageMetrics","views":14},"postTime":"2025-04-14T00:48:18.902-07:00","lastPublishTime":"2025-04-14T00:57:36.191-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have more than one client and so they create an email for me so that I can create a dedicated db account and access their files. \n I am just now finding out that I can only link my personal account to one business account. \n All the posts I see on this subject are labeled \"solved\" and by that meaning, that it's not possible to link more. \n As there been any progress on this topic? This objectively a major limitation when there are more flexible competitors out there. \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"484","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830169":{"__typename":"Conversation","id":"conversation:830169","topic":{"__typename":"ForumTopicMessage","uid":830169},"lastPostingActivityTime":"2025-04-14T00:54:43.280-07:00","solved":false},"User:user:1910967":{"__typename":"User","uid":1910967,"login":"Drummer123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1910967"},"ForumTopicMessage:message:830169":{"__typename":"ForumTopicMessage","subject":"Getting error that my account was disabled due to inactivity when trying to login","conversation":{"__ref":"Conversation:conversation:830169"},"id":"message:830169","revisionNum":3,"uid":830169,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910967"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-12T17:15:17.947-07:00","lastPublishTime":"2025-04-14T00:54:43.280-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said  401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"353","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830170":{"__typename":"Conversation","id":"conversation:830170","topic":{"__typename":"ForumTopicMessage","uid":830170},"lastPostingActivityTime":"2025-04-13T22:40:17.442-07:00","solved":false},"User:user:1910968":{"__typename":"User","uid":1910968,"login":"Sung Ching hsun","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1910968"},"ForumTopicMessage:message:830170":{"__typename":"ForumTopicMessage","subject":"I signed up with the wrong email address. Can you help me regain access to my account?","conversation":{"__ref":"Conversation:conversation:830170"},"id":"message:830170","revisionNum":2,"uid":830170,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1910968"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-12T17:30:30.769-07:00","lastPublishTime":"2025-04-13T22:40:17.442-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. \n Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access. \n I believe I accidentally omitted the .tw when registering. \n I can provide any necessary proof or account information to confirm my ownership. Please help me regain access to my account. Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"429","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829862":{"__typename":"Conversation","id":"conversation:829862","topic":{"__typename":"ForumTopicMessage","uid":829862},"lastPostingActivityTime":"2025-04-10T10:09:35.156-07:00","solved":false},"User:user:1910651":{"__typename":"User","uid":1910651,"login":"jetter100","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1910651"},"ForumTopicMessage:message:829862":{"__typename":"ForumTopicMessage","subject":"I can no longer log in because of the new \"games\" captcha","conversation":{"__ref":"Conversation:conversation:829862"},"id":"message:829862","revisionNum":1,"uid":829862,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910651"},"metrics":{"__typename":"MessageMetrics","views":74},"postTime":"2025-04-10T01:43:18.209-07:00","lastPublishTime":"2025-04-10T01:43:18.209-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found. 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How can I signin to the group account? thanks [Removed as per Community Guidelines] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"405","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829703":{"__typename":"Conversation","id":"conversation:829703","topic":{"__typename":"ForumTopicMessage","uid":829703},"lastPostingActivityTime":"2025-04-09T07:22:59.895-07:00","solved":false},"User:user:1910543":{"__typename":"User","uid":1910543,"login":"Gringopaisa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/custom/Avatar_Glasses-1731354336145.svg?time=1731354366000"},"id":"user:1910543"},"ForumTopicMessage:message:829703":{"__typename":"ForumTopicMessage","subject":"Access to \"overfilled\" Dropbox","conversation":{"__ref":"Conversation:conversation:829703"},"id":"message:829703","revisionNum":1,"uid":829703,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1910543"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-09T06:20:12.832-07:00","lastPublishTime":"2025-04-09T06:20:12.832-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been using the free version of Dropbox and the automatic backups I had set overfilled it. Now I can't get into Dropbox to remove files or change what backups are made.  If I click on Dropbox, it only shows a pdf file (not mine) and nothing else. In the bottom left corner of the screen is a message in pink showing that I have exceeded the storage limit. However, there is no option for actually accessing my files for deletion or changing anything in my account. A young man on Dropbox's help chat got me to a point where I could see the files, but I was unable to delete or download any of them. Very frustrating. 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