You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I cancelled my trial, but I received charges a month later. How can I be refunded?
On November 20, I created a Dropbox account with a free trial subscription. The next day, I canceled my account because I found it was not useful for my needs. However, on December 20, I noticed a charge of €19.99 on my account, even though I no longer have access to the service. I have tried logging in to investigate, but the system prompts me to register again using my email (this email that I am using now and that is the same that I have received the charge). After doing so, I can only access a Basic plan with no active billing information. This makes it impossible for me to access the service for which I’m being charged or even confirm details related to the subscription. I am requesting an immediate refund of the charge and the cancellation of any subscription linked to my email address. Additionally, I am unable to contact support directly due to the limitations of the Basic plan, so I am reaching out through this channel for assistance. I would greatly appreciate your prompt resolution to this issue. Please let me know if you need any further information.
10 years of files are gone, after joining a Team.
I have used Dropbox for 10 years with company backups etc. recently someone added my email to their team so I could access their files too - but then they deleted me when the job was over and my entire Dropbox is gone. My account is even gone as when I logged in, it made me re-register. I have all my company accounts, tax files, 10 years of backups etc. I need them back. If I am audited I am totally screwed. When they added me to their team, there was still a folder called ‘Renaes files’ that had all of my personal stuff and the company one was separate. How did they delete my files? Where would they be?
After formatting my computer I cannot access my files.
I formatted my computer. Then I re-installed Dropbox. I got a message that I must pay for extra space, which I did, but now I cannot access my files and don't find a way to load them or see them online. They dissapeared also from my phone. I do see the additional space I payed for. Please help, anyone
My email address is no longer active, so I can't login to Dropbox
Hi, the email that was used to setup my dropbox account is no longer active. I am therefore unable to access my account. I need to access so that I can update the email to my new email. I pay for my subscription. I am at a loss on how to contact Dropbox to help me.
I saw this message "Please enter access code for this version of Dropbox", but now it's gone.
I'm recently switching over from another cloud platform, and when I just clicked to use it for personal on the free plan it said 'Please enter access code for this version of Dropbox' It only popped up for a second, does anyone know what this is and if I have to be worried about it? Thanks!
Linked accounts when using the desktop app. Is it possible?
I am a consultant working with multiple businesses. I recently added a new customer, and they added me to their Dropbox. When I set it up, Dropbox linked my previous account onto my new account, meaning I can see the previous account's files when I log into the new account, but I cannot see the new account's files from the previous account's login. But what I need is to add the new account onto the previous login so I can access both accounts from my desktop app. Please help!
comment enlever l'accès à mon compte à Google?
j'ai un compte dopbox; lorsque j'ai voulu me loguer sur un nouvel ordinateur Dell sous windows, j'ai reçu une invitation à me connecter avec mon mail google. J'ai fait l'erreur d'accepter et en fait je m'aperçois que j'ai créé un nouveau compte . je ne peux accéder à mon ancien compte qu'en passant par le dropboxweb. j'ai supprimé dropbox puis retéléchargé, et losque j'ai voulu me loguer j'ai vu que mon compte basé sur le mail google est réapparu! comment faire pour m'en débarrasser?I need help accessing my Dropbox account, since I no longer have access to the email.
Hi Guys, I had an old account user with Drpbox (since 2010)! In this year i have changed my ISP from Fastweb to Vodafone. My fastweb mail (the Dropbox user account) it's EXPIRED!!! In addition, So that I don't miss anything, i have changed my phone and i can't do the recovery hardware procedure! So i have lost my spaces! Someone can help me to move my data from the old account ziny**fas**.it to the new one? Thanks
I have been billed for an account I can´t access
Hi, I have been billed for an account I can´t access and since I can´t access the account I can not get any help from the billing team? Does anyone know how I can get in contact with a real person at dropbox the chatbox is not very helpful? I also tryed to search for the 12diget code using this tool provided, but it does not find anything.