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Account Access

1947 Topics

The email address does not work with Dropbox. It says it's already taken.
I have had to use an alternative email to use dropbox. For some reason it appears that my email address [email removed as per Community Guidelines] is on some sort of black list because I cannot use it to create an account, reset a password, or receive emails via DropboxSign that are sent to me from other companies. This has been going on for quite some time and I need help from an actual human being. Yes I have tried everything... I never receive and reset emails or anything from dropbox. When I try to set up a new account it says that email is already in use. When I try to reset my password the email to that account never arrives. Yes I checked my junk mail etc... I'm currently trying to sign a document initiated from a third party that they are sending to the email above via DropboxSign and I am not receiving it. Personally I stopped using that email for dropbox and switched to a similar but different email that works for the same domain... so it is not a domain thing.... nor is it a junk mail issue. This is quite frustrating and I don't quite understand why dropbox has black listed or is having problems with this email.
objectus
17 minutes ago Place Security and Permissions
27Views
0likes
4Comments
Almost impossible to login due to "games" captcha
Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active. Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that. How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.
mas12509
5 hours ago Place Security and Permissions
192Views
1like
18Comments
The account appears to have been deleted without a warning.
Hello, I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening. The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012... Any assistance at all would be so appreciated. Thank you in advance!
chlojito
14 hours ago Place Delete, edit, and organize
105Views
1like
16Comments
Not receiving the 6-digit security code email
I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP
brodrig
17 hours ago Place Security and Permissions
65Views
0likes
10Comments
Linking multiple accounts
I have more than one client and so they create an email for me so that I can create a dedicated db account and access their files. I am just now finding out that I can only link my personal account to one business account. All the posts I see on this subject are labeled "solved" and by that meaning, that it's not possible to link more. As there been any progress on this topic? This objectively a major limitation when there are more flexible competitors out there.
NH92
2 days ago Place Plans and Subscriptions
15Views
0likes
1Comment
Getting error that my account was disabled due to inactivity when trying to login
When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said 401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines
Drummer123
2 days ago Place Security and Permissions
66Views
0likes
5Comments
I signed up with the wrong email address. Can you help me regain access to my account?
Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access. I believe I accidentally omitted the .tw when registering. I can provide any necessary proof or account information to confirm my ownership. Please help me regain access to my account. Thank you!
Sung Ching hsun
2 days ago Place Apps and Installations
28Views
0likes
1Comment
I can no longer log in because of the new "games" captcha
I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found.
jetter100
6 days ago Place Security and Permissions
75Views
0likes
8Comments
Two-step verification text message couldn't be sent.
Can anyone help me or who can I get help
Jeff Trimble
6 days ago Place Security and Permissions
40Views
0likes
2Comments
I need help signing in to my account
I have a personal Dropbox account, I am ok with it. However, I have become secretary of a non-profit organization, and I need to get access to the Board of Directors Dropbox account. When I try to sign in to DB, it signs me into my personal account, and won't let me sign in to the Group Dropbox. How can I signin to the group account? thanks [Removed as per Community Guidelines]
KRKendall
7 days ago Place Security and Permissions
21Views
0likes
1Comment

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email address does not work with Dropbox. It says it's already taken.","conversation":{"__ref":"Conversation:conversation:830472"},"id":"message:830472","revisionNum":5,"uid":830472,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1911279"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-04-15T13:17:09.404-07:00","lastPublishTime":"2025-04-15T13:22:56.331-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have had to use an alternative email to use dropbox. For some reason it appears that my email address [email removed as per Community Guidelines] is on some sort of black list because I cannot use it to create an account, reset a password, or receive emails via DropboxSign that are sent to me from other companies. This has been going on for quite some time and I need help from an actual human being. Yes I have tried everything... I never receive and reset emails or anything from dropbox. When I try to set up a new account it says that email is already in use. When I try to reset my password the email to that account never arrives. Yes I checked my junk mail etc... I'm currently trying to sign a document initiated from a third party that they are sending to the email above via DropboxSign and I am not receiving it. Personally I stopped using that email for dropbox and switched to a similar but different email that works for the same domain... so it is not a domain thing.... nor is it a junk mail issue. This is quite frustrating and I don't quite understand why dropbox has black listed or is having problems with this email. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1168","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829652":{"__typename":"Conversation","id":"conversation:829652","topic":{"__typename":"ForumTopicMessage","uid":829652},"lastPostingActivityTime":"2025-04-15T11:03:19.082-07:00","solved":false},"User:user:1910511":{"__typename":"User","uid":1910511,"login":"mas12509","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1910511"},"ForumTopicMessage:message:829652":{"__typename":"ForumTopicMessage","subject":"Almost impossible to login due to \"games\" captcha","conversation":{"__ref":"Conversation:conversation:829652"},"id":"message:829652","revisionNum":2,"uid":829652,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910511"},"metrics":{"__typename":"MessageMetrics","views":192},"postTime":"2025-04-09T02:38:31.158-07:00","lastPublishTime":"2025-04-09T03:33:27.968-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi everyone! I have a problem I hope you can help me resolve. \n I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active. \n Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that. \n How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"628","kudosSumWeight":1,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829299":{"__typename":"Conversation","id":"conversation:829299","topic":{"__typename":"ForumTopicMessage","uid":829299},"lastPostingActivityTime":"2025-04-15T01:59:31.853-07:00","solved":false},"User:user:1910174":{"__typename":"User","uid":1910174,"login":"chlojito","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1910174"},"ForumTopicMessage:message:829299":{"__typename":"ForumTopicMessage","subject":"The account appears to have been deleted without a warning.","conversation":{"__ref":"Conversation:conversation:829299"},"id":"message:829299","revisionNum":3,"uid":829299,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1910174"},"metrics":{"__typename":"MessageMetrics","views":105},"postTime":"2025-04-06T17:37:03.308-07:00","lastPublishTime":"2025-04-07T02:35:02.005-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n I hope someone can help. I have had a dropbox account going back many years, and have been using it to upload family photos (and camera uploads automatically from my phone). In October last year, I received an email saying my account had been downgraded as a payment for my plan hadn't gone through—but my inbox is a mess, so I only just saw it this evening. \n The email said it was downgraded but that my files hadn't been deleted. There was nothing about deletion. However, when I logged in tonight, it's like a brand new account... No files at all, no event/account activity. \n Has anyone had a similar situation? I'm so frightened that I've lost everything, as this was my backup. I don't know what I'll do if I can't recover my files. That's my wedding, my deceased family members, my whole life going back to 2012... \n Any assistance at all would be so appreciated. Thank you in advance! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"916","kudosSumWeight":1,"repliesCount":16,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830205":{"__typename":"Conversation","id":"conversation:830205","topic":{"__typename":"ForumTopicMessage","uid":830205},"lastPostingActivityTime":"2025-04-14T23:15:05.644-07:00","solved":false},"User:user:1911024":{"__typename":"User","uid":1911024,"login":"brodrig","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1911024"},"ForumTopicMessage:message:830205":{"__typename":"ForumTopicMessage","subject":"Not receiving the 6-digit security code email","conversation":{"__ref":"Conversation:conversation:830205"},"id":"message:830205","revisionNum":2,"uid":830205,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1911024"},"metrics":{"__typename":"MessageMetrics","views":65},"postTime":"2025-04-13T08:44:34.582-07:00","lastPublishTime":"2025-04-13T23:28:39.620-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've tried following the guidance offered by dropbox support with no luck. The 6 digit code does not arrive in my email despite having added the address to my email addressbook. i've been a paid subscriber for YEARs and now i can't access much needed folders. I need these folders ASAP!!!! The online support is a vicious loop. HELP ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"334","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830240":{"__typename":"Conversation","id":"conversation:830240","topic":{"__typename":"ForumTopicMessage","uid":830240},"lastPostingActivityTime":"2025-04-14T00:57:36.191-07:00","solved":false},"User:user:1911088":{"__typename":"User","uid":1911088,"login":"NH92","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1911088"},"ForumTopicMessage:message:830240":{"__typename":"ForumTopicMessage","subject":"Linking multiple accounts","conversation":{"__ref":"Conversation:conversation:830240"},"id":"message:830240","revisionNum":2,"uid":830240,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911088"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-04-14T00:48:18.902-07:00","lastPublishTime":"2025-04-14T00:57:36.191-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have more than one client and so they create an email for me so that I can create a dedicated db account and access their files. \n I am just now finding out that I can only link my personal account to one business account. \n All the posts I see on this subject are labeled \"solved\" and by that meaning, that it's not possible to link more. \n As there been any progress on this topic? This objectively a major limitation when there are more flexible competitors out there. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"484","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830169":{"__typename":"Conversation","id":"conversation:830169","topic":{"__typename":"ForumTopicMessage","uid":830169},"lastPostingActivityTime":"2025-04-14T00:54:43.280-07:00","solved":false},"User:user:1910967":{"__typename":"User","uid":1910967,"login":"Drummer123","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1910967"},"ForumTopicMessage:message:830169":{"__typename":"ForumTopicMessage","subject":"Getting error that my account was disabled due to inactivity when trying to login","conversation":{"__ref":"Conversation:conversation:830169"},"id":"message:830169","revisionNum":3,"uid":830169,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910967"},"metrics":{"__typename":"MessageMetrics","views":66},"postTime":"2025-04-12T17:15:17.947-07:00","lastPublishTime":"2025-04-14T00:54:43.280-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" When I logged in to my account earlier on the app it worked and later i logged off and tried to log in again and it said 401 unauthorized account was disabled, but when I tried to login to my account on safari it said my account is marked inactive so was my disabled because it was inactive I am panicking right now I didn’t break any guidelines ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"353","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830170":{"__typename":"Conversation","id":"conversation:830170","topic":{"__typename":"ForumTopicMessage","uid":830170},"lastPostingActivityTime":"2025-04-13T22:40:17.442-07:00","solved":false},"User:user:1910968":{"__typename":"User","uid":1910968,"login":"Sung Ching hsun","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1910968"},"ForumTopicMessage:message:830170":{"__typename":"ForumTopicMessage","subject":"I signed up with the wrong email address. Can you help me regain access to my account?","conversation":{"__ref":"Conversation:conversation:830170"},"id":"message:830170","revisionNum":2,"uid":830170,"depth":0,"board":{"__ref":"Forum:board:101001016"},"author":{"__ref":"User:user:1910968"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-12T17:30:30.769-07:00","lastPublishTime":"2025-04-13T22:40:17.442-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I registered my Dropbox account using xxxxx@yahoo.com, but I actually own the email xxxxx@yahoo.com.tw. \n Now, after changing my device, Dropbox requires me to verify via a code sent to @yahoo.com, which I cannot access. \n I believe I accidentally omitted the .tw when registering. \n I can provide any necessary proof or account information to confirm my ownership. Please help me regain access to my account. Thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"429","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829862":{"__typename":"Conversation","id":"conversation:829862","topic":{"__typename":"ForumTopicMessage","uid":829862},"lastPostingActivityTime":"2025-04-10T10:09:35.156-07:00","solved":false},"User:user:1910651":{"__typename":"User","uid":1910651,"login":"jetter100","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1910651"},"ForumTopicMessage:message:829862":{"__typename":"ForumTopicMessage","subject":"I can no longer log in because of the new \"games\" captcha","conversation":{"__ref":"Conversation:conversation:829862"},"id":"message:829862","revisionNum":1,"uid":829862,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910651"},"metrics":{"__typename":"MessageMetrics","views":75},"postTime":"2025-04-10T01:43:18.209-07:00","lastPublishTime":"2025-04-10T01:43:18.209-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found. 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