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この前の会社にて会社のアカウントで月間の契約をしていたのですが会社を退職してそのGoogleのアカウントが消えてしまってログインできずに解約もできませんどうすればいいですか 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Dropbox family planをAppleのサブスクリプションで契約しておりますが、本日(4/10)Dropbox側からダウングレードしましたとの通知が来ました。アプリから確認すると確かに契約がダウンロードされてしまっていました。 Appleのサブスクリプションを確認すると次回更新は明日(4/11)で、まだ切れている訳ではないようですし、キャンセルした訳ではありませんので、このままいけば明日普通にAppleで更新されると思います。もちろん他のアプリのサブスクリプションを見ても支払いが滞っている様子はありません。 この件についてDropboxに問い合わせをしたいのですが、ホームページを見てもサポート連絡先が分からないのですが、どこに問い合わせれば良いでしょうか？ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"342","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:823201":{"__typename":"Conversation","id":"conversation:823201","topic":{"__typename":"ForumTopicMessage","uid":823201},"lastPostingActivityTime":"2025-02-20T16:03:17.949-08:00","solved":false},"User:user:1903722":{"__typename":"User","uid":1903722,"login":"SHUN ITO","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1903722"},"ForumTopicMessage:message:823201":{"__typename":"ForumTopicMessage","subject":"郵送での解約手続き","conversation":{"__ref":"Conversation:conversation:823201"},"id":"message:823201","revisionNum":1,"uid":823201,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1903722"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-02-20T04:00:52.607-08:00","lastPublishTime":"2025-02-20T04:00:52.607-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 先日、郵送での解約手続きのため、サポートから指示されたアイルランドの住所へEMSで解約書類を郵送しましたが、「名あて国関税による」という理由で返送されてしまい、解約手続きができません。契約当時のメールアドレスや電話番号は現在しようできませんので、郵送での解約手続きしか方法がありません。何か特殊な送付方法があるのでしょうか？ 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カード会社の請求に見覚えのないDropboxの請求が来ました。クレジットカード検索ツールで確認したところ知らないgmailが紐付けされた請求でした。カード情報が漏れたと考えられます。このgmailアカウントの請求をキャンセルする方法はありますでしょうか？ 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お世話になっております。 大学のメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されてしまいました。そのため、二段階認証ができず、アカウントにログインすることができません。メールアドレスとパスワードは把握しています。 アカウントを解約したいと考えているのですが、どのように手続きを進めればよいかご案内いただけますでしょうか？ 何卒よろしくお願いいたします。   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現在Businessプランのトライアルを試しています。あと１５日ありますが、Plusでの契約をしたいです。 どうすればアカウントが凍結されずにPlusの契約ができるでしょうか。 当方Dropboxの初心者です。よろしくお願いいたします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"122","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:803940":{"__typename":"Conversation","id":"conversation:803940","topic":{"__typename":"ForumTopicMessage","uid":803940},"lastPostingActivityTime":"2024-10-28T23:12:09.175-07:00","solved":true},"User:user:1884671":{"__typename":"User","uid":1884671,"login":"Michiro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1884671"},"ForumTopicMessage:message:803940":{"__typename":"ForumTopicMessage","subject":"Essentials契約解除後のファイル設定について","conversation":{"__ref":"Conversation:conversation:803940"},"id":"message:803940","revisionNum":3,"uid":803940,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1884671"},"metrics":{"__typename":"MessageMetrics","views":149},"postTime":"2024-10-28T22:23:35.036-07:00","lastPublishTime":"2024-10-28T22:40:17.751-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 一点質問です。 \n   \n Essentialsを契約し「ダウンロード不可」状態にしてアップロードしたファイルについて、 \n 契約を解除しても「ダウンロード不可」状態はキープされるものでしょうか？ \n それとも、契約解除と合わせてファイル設定が変更され「ダウンロード可能」に切り替わるのでしょうか？ \n ご教示くださいませ。 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無料トライアル期間中に解約したのですが、昨日ペイパルから決済通知が来ました。 \n プランはベーシックプランになっており、解除手続きはできません。 \n また、アカウントとして使用していたメールアドレスは解除していたので送受信等できません。 \n 今回質問をさせていただくにあたり、あらたに使用できるアドレスで、アカウントをもう一つ作成しています。 \n 引き落としされたものを解約したいのですが、手続きがわかりません。 \n ご教授をお願いします。 \n   \n   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2021年まで所属していた会社のアドレスでプライベートのカードで契約をしていたアカウントの請求が未だにきており、解除したいのですが、アドレスにアクセスできず既に2回支払っています。 \n 2024年10月10日引き落としで請求がきているのを止めていただくことはできませんでしょうか。 \n お願いいたします！！！！ 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解約したはずの有料プランの請求がされています。 \n 請求名は＜DROPBOX*81G3＞です。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"49","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039679000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & API","101001000":"Help","101001012":"View, download, and export","101001013":"Delete, edit, and 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