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ソースネクストで購入したライセンスキーを持っています． パソコンのMac BooK Airを新しく購入し，Mac BooK Proからデータを移行した際に，ライセンスキーが無効になってしまいました． 今まで使用していたライセンスキーのステータスが，「今後使用予定」となってしまいました． 解決方法をご指南ください． よろしくお願いいたします． 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Dropbox Plusを使用しており、3年間有効期限のライセンスキーを登録しているのですが、更新されず、勝手にBasicにダウングレードされました。「アカウントの管理」を確認すると、3年版のキーのステータスが「今後使用予定」のままとなっています。サポートセンターにメールをしようにも、Basicとなっているせいか、メールもできません。どうすればいいでしょうか？ 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Plus3年版ライセンスが2024年11月に切れたので、2025年1月に新たに購入したPlus3年版のライセンスキーを追加しても「ライセンスキーを追加して有効にする際にエラーが発生しました。サポートまでお問い合わせください。」と繰り返されます。解決方法はありますか？ ライセンスキー切れでのライセンスキー追加手続のためにサポートへの問い合わせがMailなので直接出来ません。（ちなみに、この辺のサポート体制も改善して欲しい。購入後はソースネクストではサポート受けさせてもらえませんし･･･シリアル番号提示などでDropBox側では購入者とは判断できないのかな？） 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こんにちは。先日当方はあるお客様にDropboxPlus３年版を販売したが。お客様は元々Dropboxのアカウントを持っていて、そのアカウントにすでに適用されるAプランが存在しております。今回ご購入いただいた新しいのライセンスキー（Bプランという）を入れたら、アカウントが自動的にログインされました。今そのアカウントにAプランとBプランが両方入っていますが、Aプランが正常に使えますが、Bプランが「今後使用予定」になっています。どうしたらBプランを解除できるのでしょうか。教えていただきたく、投稿させていただきました。宜しくお願い致します。 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plus無料トライアル終了後にソースネクストの3年版を適用できない","conversation":{"__ref":"Conversation:conversation:573772"},"id":"message:573772","revisionNum":2,"uid":573772,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1513437"},"metrics":{"__typename":"MessageMetrics","views":2956},"postTime":"2022-01-27T04:25:54.879-08:00","lastPublishTime":"2022-02-03T03:39:22.109-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 現在はAppleのApp store経由で無料トライアルを行いました。現在はトライアルが終了し、Dropbox basicの状態にダウングレードされています。ライセンスキーを入力するも「このライセンスキーはお住まいの国では有効ではありません」と表示されてしまいます。対処方法ご存知の方教えていただけたらと思います。前例に通貨が異なるといったものがございましたが，その点につきましてもよろしくお願いいたします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"206","kudosSumWeight":0,"repliesCount":2,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:551960":{"__typename":"Conversation","id":"conversation:551960","topic":{"__typename":"ForumTopicMessage","uid":551960},"lastPostingActivityTime":"2021-10-21T03:48:04.515-07:00","solved":true},"User:user:1483861":{"__typename":"User","uid":1483861,"login":"yine2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1483861"},"ForumTopicMessage:message:551960":{"__typename":"ForumTopicMessage","subject":"ファイル共有機能を利用しない管理者アカウントについて","conversation":{"__ref":"Conversation:conversation:551960"},"id":"message:551960","revisionNum":2,"uid":551960,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1483861"},"metrics":{"__typename":"MessageMetrics","views":2258},"postTime":"2021-10-21T02:30:38.254-07:00","lastPublishTime":"2021-10-21T03:42:30.376-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dropbox businessのいずれかのプランの導入を検討しています。 \n   \n 導入した場合、私が管理者となり請求関連の処理やユーザーの登録や削除を行う想定ですが、ファイル共有機能は使用しません。 \n 管理コンソールにアクセスし、契約周りとユーザー登録関連の操作をするのみになります。 \n   \n この場合、「ファイル共有を利用するユーザー数＋管理者1ユーザー」の合計ユーザー数での契約が必要でしょうか？ \n それとも「ファイル共有を行うユーザー数」のみを契約すれば良いでしょうか？ 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ソースネクストで購入した3年版plusのライセンスキーを無料チームに適用していたのですが、そのアカウントで誤ってAdvancedの無料トライアルを開始してしまいました。 \n そこで、チームを解散し、ライセンスキーを別のアカウントに登録しようとしたのですが、「このライセンス キーはすでに使用されています。」と表示されて使用ができない状態です。 \n このライセンスキーを再度使用するためにはどうすればよろしいでしょうか？ ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"211","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1743510235846","value":{"1007":"Business Team 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