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ソースネクストにおいて、Dropbox Plus - 2TBの３年版のライセンスを購入し、更新を行いましたが、適用されず使用できない状況になっています。 至急ご対応を頂きたいです。 2025/04/23 36 months 適用日：2025/04/23 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現在、無料プランで2人で使用していますが、日付順に変更したく質問しました。(主にアプリで使用しています) iPhoneからDropboxに写真・動画をアップロードするとファイル名が変わると思うのですが 私がアップロードすると ・写真 2025-01-15 17 58 28.jpg ・動画 2025-01-16 15 29 23.mov 相手がアップロードすると ・Photo R 7-01-16, 20 37 53.jpg ・Video R 7-03-09, 11 00 02.mov のようになります。(2人ともiPhone16です) 写真も動画も合わせて日付順(撮影順)に並べ替えたいのですが、ファイル名の規則が違うので名前順では対応できません。 ちなみにフォルダ内では日付順になりませんが、「写真」という全体を見る場所では日付順になっているようです。 フォルダ内でも日付順で見る方法はありますか？ どちらかに名前の規則を統一する方法があるならそれでもOKです。 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PCや接続している各デバイスなど、どの端末から削除しても、数分経つと復活してしまうデータがあります。 削除した後に、web上で「完全に削除」を行っても、データがフォルダに戻ってしまい、削除できません。 （データはPDFですが、破損しているようで開くこともできません。） 共有データではなく、アクセスできるユーザーは自分のみです。 削除の方法を教えてください。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"185","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830016":{"__typename":"Conversation","id":"conversation:830016","topic":{"__typename":"ForumTopicMessage","uid":830016},"lastPostingActivityTime":"2025-04-13T17:27:03.929-07:00","solved":false},"User:user:1910783":{"__typename":"User","uid":1910783,"login":"it-support","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1910783"},"ForumTopicMessage:message:830016":{"__typename":"ForumTopicMessage","subject":"デスクトップのフォルダからファイルを開く","conversation":{"__ref":"Conversation:conversation:830016"},"id":"message:830016","revisionNum":1,"uid":830016,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1910783"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-04-11T00:13:51.288-07:00","lastPublishTime":"2025-04-11T00:13:51.288-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" デスクトップのショートカットフォルダからファイルを開こうとすると開きません。 「アクセスできません。～が開いています。」のようなメッセージが表示されます。 どのような状況なのか、また対応策はありますか？ 多分、他の方がファイルを開いている状況なのか。と推測しますが… ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"138","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829227":{"__typename":"Conversation","id":"conversation:829227","topic":{"__typename":"ForumTopicMessage","uid":829227},"lastPostingActivityTime":"2025-04-09T17:14:53.982-07:00","solved":true},"User:user:1910078":{"__typename":"User","uid":1910078,"login":"yyyyyyu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1910078"},"ForumTopicMessage:message:829227":{"__typename":"ForumTopicMessage","subject":"チームフォルダに移動してしまったフォルダが他のパソコンに共有されない","conversation":{"__ref":"Conversation:conversation:829227"},"id":"message:829227","revisionNum":1,"uid":829227,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1910078"},"metrics":{"__typename":"MessageMetrics","views":64},"postTime":"2025-04-05T17:15:59.378-07:00","lastPublishTime":"2025-04-05T17:15:59.378-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 会社でDropBoxを使用しています。 DropBoxの中にチームフォルダAとBという（人のシルエットがあるフォルダ）2つのフォルダがありました。 デスクトップのフォルダを間違えてBのフォルダをAのチームフォルダに入れてしまいました。 webでは2つ表示されており、他のPCやデバイスでも2つのフォルダが分かれて表示されています。 移動してしまったPCのみAのフォルダに入ったままです。移動しようとしても、アクセス権限がありませんと出ます。 webでアクセス権限を確認しますが、あなたのみとなっています。 移動してしまったPCと他のデバイスで同期がされてない気がするのですが、元の場所に戻す方法はないのでしょうか？ また、戻さなくても他のPCに同期がされるのでしょうか？ とても困っているので有識者の方教えて頂きたいです ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"370","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:826621":{"__typename":"Conversation","id":"conversation:826621","topic":{"__typename":"ForumTopicMessage","uid":826621},"lastPostingActivityTime":"2025-03-31T17:10:16.533-07:00","solved":false},"User:user:1907343":{"__typename":"User","uid":1907343,"login":"temporary0","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1907343"},"ForumTopicMessage:message:826621":{"__typename":"ForumTopicMessage","subject":"削除できないファイル","conversation":{"__ref":"Conversation:conversation:826621"},"id":"message:826621","revisionNum":1,"uid":826621,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1907343"},"metrics":{"__typename":"MessageMetrics","views":62},"postTime":"2025-03-16T05:25:33.035-07:00","lastPublishTime":"2025-03-16T05:25:33.035-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 容量がいっぱいになったのでファイルを削除したいのですが、アップロード元が自分ではないファイルについて削除ができません。 ウェブから操作していますが、ファイル横の\"...\"をクリックしても、「ファイル情報」「ファイルアクティビティ」のメニューしか出ず、「共有済み」やDropbox Transferのところにも、該当ファイルが表示されておらず、どうすればアカウントから削除されるかわかりません。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"199","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828424":{"__typename":"Conversation","id":"conversation:828424","topic":{"__typename":"ForumTopicMessage","uid":828424},"lastPostingActivityTime":"2025-03-31T01:30:23.403-07:00","solved":false},"User:user:1906902":{"__typename":"User","uid":1906902,"login":"cone-","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1906902"},"ForumTopicMessage:message:828424":{"__typename":"ForumTopicMessage","subject":"フォルダー内が空になっている","conversation":{"__ref":"Conversation:conversation:828424"},"id":"message:828424","revisionNum":1,"uid":828424,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1906902"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2025-03-30T20:24:46.132-07:00","lastPublishTime":"2025-03-30T20:24:46.132-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 2025年3月31日、朝PCからdropboxをアプリから立ち上げたところかなりのデータが無くなっていました。（もしくは表示されていない） フォルダーのみ表示され、開けると「このフォルダーは空です」と表示されます。フォルダーごとないものもあります。 webブラウザとスマホアプリからも確認してみましたが、同じ状況でした。昨日は少なくともスマホアプリからは以前通りのデータが確認できていました。今日なにか障害などありますか？復旧しますか？ 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ログイン用のメールアドレスが現在は使えず、2段階認証番号の受け取りができなくなっております。当時のメールアドレスとパスワードは覚えているので、新しいメールアドレスに変更したいです。よろしくお願いします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"103","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828060":{"__typename":"Conversation","id":"conversation:828060","topic":{"__typename":"ForumTopicMessage","uid":828060},"lastPostingActivityTime":"2025-03-26T20:18:05.216-07:00","solved":false},"User:user:1908893":{"__typename":"User","uid":1908893,"login":"SHIKASHIKA","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1908893"},"ForumTopicMessage:message:828060":{"__typename":"ForumTopicMessage","subject":"ファイルを削除してもストレージが空きません","conversation":{"__ref":"Conversation:conversation:828060"},"id":"message:828060","revisionNum":1,"uid":828060,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1908893"},"metrics":{"__typename":"MessageMetrics","views":77},"postTime":"2025-03-26T17:09:59.807-07:00","lastPublishTime":"2025-03-26T17:09:59.807-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 「ストレージがいっぱいです。ファイルを同期できません。」と表示されるため、オンライン上の写真フォルダや、現在フォルダ内に入っているファイルでサイズの大きなものをかなりPC側の別フォルダに移動したり、削除しました。 また、オンライン上の削除したファイルの中も完全に削除をおこなっております。 プランはBasicプランで、加入プランの画面で確認すると、非共有ファイルが1GBでバックアップが3.5GBになっています。意図的にバックアップするような設定をしたつもりはないのですが、システムの仕様として自動的にバックアップされているのでしょうか。 上記のような状況ですが、もともと契約しているプランのサイズ内に納め、かつ同期できるような状態に戻したいのですが、どのようにしたらよいでしょうか。 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Dropbox内のフォルダでファイルやフォルダの変更（追加や削除）を行うと，Windowsのエクスプローラーが強制終了するようになりました．一度，Dropboxのデスクトップアプリをアンインストールし，再度インストールしましたが，状況は変わりません．この症状が発生する前に行った特別な操作等はありません．解決方法がありましたら，ご助言をお願いできますと幸いです． 症状が発生しているしている環境は以下の通りです． デバイス名    IntelNUC12 プロセッサ    12th Gen Intel(R) Core(TM) i7-1260P (2.10 GHz) 実装 RAM    64.0 GB システムの種類    64 ビット オペレーティング システム、x64 ベース プロセッサ エディション    Windows 11 Pro バージョン    24H2 OS ビルド    26120.3576 エクスペリエンス    Windows 機能エクスペリエンス パック 1000.26100.66.0 Dropboxアプリのバージョン   v220.4.4126 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