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ソースネクストにおいて、Dropbox Plus - 2TBの３年版のライセンスを購入し、更新を行いましたが、適用されず使用できない状況になっています。 至急ご対応を頂きたいです。 2025/04/23 36 months 適用日：2025/04/23 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数年前、勤務先であったA社（とします）のメールアドレスで無料アカウントを使用して放置していました。その後、別会社B社に異動し、同社のメールアドレスで有料アカウントのユーザとなりました。 この度、再度A社に復帰となり、かつてA社で利用していたメールアドレスへのアカウントの変更を試みました。まず、かつてのA社時代の無料アカウントにログインして新規の別アドレスに変更して、その後にB社時代に作成した有料アカウントのメールアドレスをA社のメールアドレスに変更しようとしました。 しかしながら、かつてのA社時代の無料アカウントにログインする際の2段階認証の通知コードが利用再開したA社のメールアドレスに届かず、そのほかに通知を受けるためのデバイスもなく、移行ができない状態です。 さらに悪いことにB社のメールアドレスも退職に伴い使用不能となってしまう状況です。 解決方法をご教示ください。 なお、現在わかるのはA社時代の無料アカウントのメールアドレス及びパスワード、B社時代の有料アカウントのメールアドレス及びパスワードです。   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"474","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830775":{"__typename":"Conversation","id":"conversation:830775","topic":{"__typename":"ForumTopicMessage","uid":830775},"lastPostingActivityTime":"2025-04-17T19:30:39.133-07:00","solved":false},"User:user:1911551":{"__typename":"User","uid":1911551,"login":"httk","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1911551"},"ForumTopicMessage:message:830775":{"__typename":"ForumTopicMessage","subject":"アカウントにアクセスできない有料プランのキャンセル方法","conversation":{"__ref":"Conversation:conversation:830775"},"id":"message:830775","revisionNum":1,"uid":830775,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1911551"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-17T19:05:18.051-07:00","lastPublishTime":"2025-04-17T19:05:18.051-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 以前使用していたメールアドレスに紐づいたdropboxアカウントでDropboxを使用していました。 DROPBOX S*********（S以下10文字） と、カード支払い明細にあって決済されているのですが、 過去のメールアドレスはもう現在使用できなくなっていて、変更手続きができたいため、 解約方法がわからず困っています。 こう言った場合どのように解約手続きを進めればよいでしょうか。 よろしくお願いします。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"217","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829812":{"__typename":"Conversation","id":"conversation:829812","topic":{"__typename":"ForumTopicMessage","uid":829812},"lastPostingActivityTime":"2025-04-09T19:28:54.454-07:00","solved":false},"User:user:1910622":{"__typename":"User","uid":1910622,"login":"naho","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1910622"},"ForumTopicMessage:message:829812":{"__typename":"ForumTopicMessage","subject":"ソースネクスト3年版Dropbox Plusを購入し、ライセンスキーを入力しても「このライセンスキーは存在しません」というエラーが起こります。","conversation":{"__ref":"Conversation:conversation:829812"},"id":"message:829812","revisionNum":1,"uid":829812,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1910622"},"metrics":{"__typename":"MessageMetrics","views":49},"postTime":"2025-04-09T17:32:47.435-07:00","lastPublishTime":"2025-04-09T17:32:47.435-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dropboxの支払いがドルなのでエラーになっているのかもしれないので、対処方法をご教授いただけますと幸いです お手数ですがよろしくお願いいたします ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"77","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:759151":{"__typename":"Conversation","id":"conversation:759151","topic":{"__typename":"ForumTopicMessage","uid":759151},"lastPostingActivityTime":"2025-04-02T17:43:45.184-07:00","solved":false},"User:user:1815647":{"__typename":"User","uid":1815647,"login":"ashicsa","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1815647"},"ForumTopicMessage:message:759151":{"__typename":"ForumTopicMessage","subject":"ライセンスキーの使用方法","conversation":{"__ref":"Conversation:conversation:759151"},"id":"message:759151","revisionNum":2,"uid":759151,"depth":0,"board":{"__ref":"Forum:board:107001000"},"author":{"__ref":"User:user:1815647"},"metrics":{"__typename":"MessageMetrics","views":1761},"postTime":"2024-03-21T20:41:54.770-07:00","lastPublishTime":"2024-03-25T00:28:43.590-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" 現在、Dropboxの正規版（Dropbox Plus)を毎年カードから料金を支払って使っております。しかしこのたび、ソースネクストから3年分購入しました。 \n 今のフォルダ共有などはそのまま引き継ぎたいのですが、操作方法を教えてください。 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数ヶ月前までDropbox Basic Extraを契約していました。 利用頻度の関係で解約ましたが再度契約したいと思ったのですが、プランの変更には出てきませんでした。 再契約するにはどうすればよいのでしょうか。 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毎月1650円の身に覚えのない引き落としがあります。 コミュニティなど確認し、クレジットカード検索ツールでトランザクションIDや引き落とされているカードの情報（カード下4桁・有効期限）を入れてもヒットしません。詳細などお伝えした上で解約の手続きをお願いしたいのですが、方法をご教示ください。 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以前月額のサブスクリプションを解約してからも、毎月継続して引き落とされていることに気付きました。 今後の引き落としをストップしていただくのと、返金対応していただけますか？ 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Dropboxを直ぐに解約して別のプランに乗り換えたいです。 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過去に制作したメールアドレスでDropboxのアカウントを作成していたのですが、そのメールアドレスが現在削除されました。そのため、二段階認証ができず、アカウントにログインすることができません。当時のメールアドレスとパスワードは持っています。  お手数ですが、ログイン方法を教えてください。 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"151","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744039679000","value":{"1007":"Business Team Members","101007":"Discover","101010":"Groups","101000041":"Developer & 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