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passwords
96 TopicsUnable to delete my account - says user ID and password don't match
I've been trying to delete my account. I've never used this account since I first opened it a month or two ago. Today, I followed the instructions, entered my password (it doesn't provide a place to enter my ID) but a message says that my User ID & password do not match. So I go into my account and change my user id AND my password. I'm thinking it's gonna work now, finally! But I try it again and it still tells me my USER ID/Password doesn't match. Why does it tell me that when it doesn't even give me an option to enter a User ID? I was using the same password I used when it set it up only a few months ago. Since I'm already logged in, I go into my account and change BOTH my User ID and my Password. That should fix it, right? NOPE. It still tells me the User ID and Password do not match. I've been trying to get this account deleted for days. When I communicated with Dropbox by email to ask them to delete it, they told me I have to delete it myself. WTH?? I've tried everything now. Why can't I get this stupid account off of my Desktop PC?744Views0likes10CommentsI can't access my Dropbox account, as I have no access to my email to get the code
I have no longer access to the my Gmail account please remove my Dropbox security code .bcz now I don't have my Gmail .I wanna login my account but I'm failed reason security code . please remove my security code157Views0likes2CommentsI can't access a Dropbox account due to not getting any emails
I have an account—NOT this one but another. I have an email for that account, but the secondary email for that account was removed. This is a plus account, but I can neither log in nor receive email messages from the current account associated with that account. I have communicated with the email provider, and I have my billing information and two emails showing the accounts. I would like to have the secondary email account reinstated. As I said, this is a PLUS account. To date, I have received no joy from either Dropbox support or the email provider. How can I get this resolved.Solved897Views0likes8CommentsPotential security problem with Google Sign-In, even with 2FA when accessing my account.
I have an Android phone with a Google account. If I install the Dropbox app, the login screen prompts me to use Google Sign-In to log in to my Dropbox account. If I accept, I get automatically logged in without needing my username and password. If I activate 2FA beforehand from my PC and then use Google Sign-In, then I get an SMS code in the same phone where I'm trying to log in from. This means that, even if I don't use Dropbox on my phone and only use it from my PC, anyone who has access to my phone could download the Dropbox app and access my account without needing my username and password, even if 2FA is activated. I'd appreciate if anyone could tell me if I'm doing something wrong and this is normal behavior, or if this is a security problem, and in either case, how can I avoid it and completely disconnect my Google and Dropbox accounts from each other. Thank you!Solved722Views0likes8CommentsCannot get into my Dropbox account using my four digit pass-code
Can the community help me get access to my Dropbox account. It has a passcode which I can't remember the correct combination of numbers. How do I get access to my account, how do you go about creating a new password ? . . as the one I was using wont allow me access. I may have the incorrect combination and I didnt take a note of it. Diarmaid51136Views0likes1CommentI can't edit entries when using Dropbox Passwords browser extension in Safari on iOS 17.5.1
I currently have the latest iOS 17.5.1 and latest updates with Safari. Anyway, whenever I am using the browser plugin, I can see and create new entries, but I can’t edit them. There’s no option when viewing the information page (username, password, notes etc screen). The only way I can get edit options is to use the actual Dropbox Paswords app. Am I missing how to do this? If not, feature request?380Views0likes3Comments"Invalid current password" msg on change password page even though I've just logged in with that pw
I can log in to my account fine, but when I go to change password it says "Invalid current password" in red It's definitely correct, I have just logged in with the same password, and I've tried multiple times. Why is this basic functionality not working?Solved1.3KViews0likes3CommentsCan't submit password, since the button is below to the bottom of the page.
HI - My auditor sent me an email with a dropbox link to submit my documents. I click the link and it takes me to a page to log in with a password. This is an audit for a new company so I need a new user name and password. When the page initially launches there is a box to enter my password and below it a blue "submit" button. As soon as I click into the password box the password rules appear below the box. These rules add 5 lines below the password box and above the "submit" button. So, the submit button is now below the bottom of the visible page and I need to scroll down to see and therefore, click submit. Only there is no scroll bar and no way to advance the page so that I can get to the submit button. So, I cannot actually enter my password and get into drop box. HELP please!!!!474Views0likes1Comment