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'Your credit card has expired! To keep your subscription, update your credit card' pink banner
A pink banner has appeared stating that: Your credit card has expired! To keep your subscription, update your credit card. However I am part of a family plan and the credit card used to pay for this is my partners, which has not expired. Is this a bug? Can anyone advise on how best to proceed?
Fecha incorrecta de nacimiento
Hola, por error ingresé mi fecha de nacimiento de manera incorrecta al momento de querer hacer el pago para el plan familiar, con fecha del día de hoy (2 de marzo de 2025), me aparece que mi cuenta se eliminará por completo y necesito que se conserve para mis trabajos de escuela, he intentado todo en la página de soporte y ayuda, y no hay nada que me ayude a cambiar mi fecha o verificar mi edad, ¿alguien podría ayudarme?How can I bring the Family Room folder back to my desktop app?
Hi, I have deleted my shared family room folder off my desktop folders. It is still there when i log on to dropbox.com and my other family members can still see it. I am the one who set it up so i will hold admin settings. I have deleted the desktop app and re-installed but still only shows my personal files and not the family room file. How can i get this back? tia
Keep photos added to the Family Room out of the Photo tab.
I just upgraded to a family account with the idea that I could categorize our photos in different folders “Christmas Photos”, “Family Photos”, each kid with photos from over the years, etc. the expectation was that the family go could into any folder and find photos they want to download or share with extended family/friends. They could do that, but the probably was ALL the photos go into everyone’s Photo Tab. What felt like my kids’ private photo backup area was now cluttered with thousands of photos, so I’m having to keep the categorized photos in my own drive and just share with my wife. All that to say it would be awesome to have the option to exclude photos added to the Family Room from the Photo Tab.
Allow us to add more storage to Family plans.
Why can you pay to add storage to all other plans but not the family plan? I've hit the 2tb limit (easy with multiple family members, personal & business files). The other members of the plan already have enough storage on google drive and will switch, so I'm the only one who needs to pay for dropbox. I'll go from paying $204/year > $120/year. I'd happily pay for more storage on the family plan. Am I missing something about why this can't work?
A current Family member wants to become the manager of a new Family account.
Hi, my team is using the Family Plan, but we want to change the Family Manager to another member. The current Family Manager just canceled the Family Plan and the downgrade is scheduled for March 1st. And another member(who was the part of that Family Plan) is trying to subscribe to a new Family Plan. But just now, Dropbox said that he can't subscribe to a new plan because he is still a Family Member. Then does the member who wants to become the new manager needs to wait until March 1st or leave the current plan first and then sign up for a new one? If that member signs up for a new family plan, will he starts with no data at all? We just want to keep all our existing files and change the manager. Should we back up everything before switching to a new family plan and then copy the files? Please help me figure this out😂
Family member getting 'dropbox full' emails
I upgraded my 2TB plan to a Family plan and added my spouse who had the basic free account on their own. They joined the Family Plan and their email address shows up in my settings as being a member. They continue to get emails saying: Your 2 GB Dropbox Basic account is out of storage. Do they need to "close" their previous account? Ignore the emails and use the Family plan folders? The emails are annoying them and I'd like to get this fixed. Any ideas welcomed. Thank you.Family plan with more shared space !
Hi.... Is there any movement with regards to the ability to increase the Family Plan Storage Space. The Dropbox statement below hasn't changed for some considerable time - well over a year from memory. Thanks in advance Dropbox Family plan FAQs - Dropbox Help Can I buy more storage space? We’re working on a Family plan with more shared space, but an upgrade isn’t available yet. Individual Family members can free up space by deleting unused files and folders, or they can opt out of Dropbox Family and choose an individual plan that meets their needs.
