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Forum Discussion
xlsx files are supported but something went wrong.
Hello. My file is only 2.4 mb and this is the message I get everytime I try to open this one particular spreadsheet. I have another spreadsheet that 2.6 and opens right away.. What advise could you...
Nancy
Dropbox Staff
Dropbox StaffHey angec4330! I hope you’re doing well.
Can you send me a screenshot of the options you see on your Dropbox mobile app, when trying to open this file? Are you able to preview it there, or do you get the exact same error message?
As per your first question, can you please clarify if you have the desktop app installed at the moment? If yes, you can try to edit this file directly via your local Dropbox folder, and then check if your updates sync to the website.
I am having the same problem. I have an .xlsx file that I accessed multiple times to edit over the past few weeks on excel for web through dropbox, on both Safari and Chrome. I have cleared the history and cache on both but get the same error on both.
- Calvin2DBX
Hi hannahbrosky,
Thanks for reaching out!
Is that error coming up both on computer and mobile device?
Good to see you already tested in multiple browsers, and clearing the cache.
Let me know if accessing via the Incognito Mode or Private Browsing modes in your browser helps.
Thanks in advance!
