cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
We just wanted to say thank you! Check out our customer appreciation video here.

View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

unable to preview file

Labels:

unable to preview file

gena m.1
Helpful | Level 5
August

I moved a batch of files from my SD card to Dropbox but when I attempt to open any of them, I receive a "couldn't preview this file" message. Images are in NEF format and it's the same SD card I've always used. Could I have imported them incorrectly? Previously I imported them to my computer.

Labels:
  • 0 Likes
  • 1 Replies
  • 218 Views
0 Likes
1 Reply 1

Walter
Dropbox Staff
August

Hey @gena m.1, sorry to hear you're having issues with this.

 

May I ask if you're getting this error when trying to preview them on the website or locally on your devices after downloading them?

 

Also, how exactly did you upload them in the first place?

 

Any additional information is more than welcome!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

0 Likes
Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?