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Re: renaming a file and then it says PDF files are supported but something went wrong

renaming a file and then it says PDF files are supported but something went wrong

SouthernSteele
Explorer | Level 3

some of my files are showing PDF files are supported but something went wrong -please help

3 Replies 3

Jay
Dropbox Staff

Hi @SouthernSteele, thanks for bringing this to our attention.

 

Are you previewing these files on the Dropbox site, or the Dropbox mobile app?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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SouthernSteele
Explorer | Level 3

Previewing from Dropbox site on my desktop computer 

Jay
Dropbox Staff

Do the PDF files meet the minimum requirements on this page?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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