paper doc: error loading images from saved paper doc

[eianmac]

I am encountering an issue when attempting to upload video links to Dropbox Paper. While image uploads appear to be successful, the images themselves are not displaying. Instead, a "Dropbox refused to connect" icon is shown. This problem also affects Paper documents created several months ago, which previously displayed images without issue. This issue occurred once before, a few months ago, and was promptly resolved by your team. Due to the urgency of the situation, I have attempted several troubleshooting steps: I am using Google Chrome and have tried restarting the browser and my computer, logging out of Dropbox and signing back in, and disabling a few Chrome extensions that seemed unrelated (based on a suggestion I found online). Furthermore, this problem is not isolated to my device alone; it is affecting our entire team, across both PC and Mac platforms.

 

[Jay]

Hi @eianmac, thanks for bringing this to our attention.

As you've already tried the troubleshooting steps I would suggest, I'd recommend contacting our support team for them to investigate this in more detail on their end.

Keep me updated with any progress.

[eianmac]

I have already contacted support who are dealing with issue

[Megan]

Hey @eianmac, feel free to share your ticket number reference with me, in order to locate it on our system!