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Loveafrica's avatar
Loveafrica
Helpful | Level 6
7 years ago

Videos freeze after few seconds

I am working on an ipad Pro. A few months ago I puchased a tutorial consisting of 11 seperate videos which required me to use Dropbox to download them. All these videos worked perfectly at first.  ...
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  • Loveafrica's avatar
    Loveafrica
    7 years ago

    Hi Jane

    I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

    I have since deleted the troublesome videos from my Dropbox.  

    ‘Thanks to all who offered help. I am most grateful. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
Did you download them to the device and open them in a media player app on the iPad, or are you just streaming them through Dropbox from the original source?
Loveafrica's avatar
Loveafrica
Helpful | Level 6
7 years ago

Hello Rich

thank you for responding. 

I an streaming from original source. 

If there is an app I can get to try, that would be great. 

Although I have worked with computers all my working life (I’m now a pensioner!) Dropbox has me beaten!

Thanks again!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey Loveafrica, apologies for getting back to you in delay. Are you still facing this issue? 

    • Loveafrica's avatar
      Loveafrica
      Helpful | Level 6
      7 years ago

      Hi Jane

      I couldn’t solve the problem despite helpful suggestions from your community, so I was given access to the original videos as a collaborator on the author’s site.

      I have since deleted the troublesome videos from my Dropbox.  

      ‘Thanks to all who offered help. I am most grateful. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for looping back to me to let me know of the progress Loveafrica, much appreciated!
         
        It’s my understanding that this has now been fixed for you with this workaround, though I’d like to quickly remind you that we’re always here for you in case you may need any additional assistance in the future, so please feel free to post us at any time. Take care until we talk again! 

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