Video transcript error message

[One Yoga]

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

[Cameron McIntosh]

Hello,

I am still having issues with the transcript. I hope this can get corrected because i am behind on my classwork. Thanks for looking into this matter. 

Cameron