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I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?
I see, thanks for checking, @aboissonneault.
If you open the file via browser while logged in to your account, does the transcription work?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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That's what I'm doing and it's not working.
Good afternoon,
I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?
Thanks,
Cameron [removed per Community Guidelines]
Hi @aboissonneault ,
Thanks you for raising this issue.
We have raised this issue internally, and our team is actively looking into it.
Unfortunately, we do not have a particular date for resolution yet; but our team is making every attempt to fix this.
We greatly appreciate your understanding and patience over this period.
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