Video transcript error message

[One Yoga]

I keep getting the error message "There was an error loading the transcript" for all my videos when trying to generate a transcript. The length doesn't matter, it happens with 1-minute videos and 30- or 60- minute videos. The format is mp4. All videos are played correctly in the preview. The audio is clear and in English. Any suggestions?

[aboissonneault]

I have no issues opening the videos. Just most of them won’t transcribe.

[Hannah]

I see, thanks for checking, @aboissonneault.

If you open the file via browser while logged in to your account, does the transcription work?

[aboissonneault]

That's what I'm doing and it's not working.

[Cameron McIntosh]

Good afternoon,

I am still having issues with the video transcripts. I keep getting the error message again. Are you able to help?

Thanks,

Cameron [removed per Community Guidelines]

[DBX_Pedro]

Hi @aboissonneault ,

Thanks you for raising this issue.

We have raised this issue internally, and our team is actively looking into it.

Unfortunately, we do not have a particular date for resolution yet; but our team is making every attempt to fix this.

We greatly appreciate your understanding and patience over this period.